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Old 11-13-2009, 07:04 AM   #1 (permalink)
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I have recently restored my curve to fac settings.
I want to set up my email again but i cannot as im trying to log into my account to do this on the phone and i have forgotton the username and password i used to set up this security soyou could just change it...DOH!

help who do i call to get this info...

any help would be greatly appreciated
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Old 11-13-2009, 07:14 AM   #2 (permalink)
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I would start with a call to customer service.
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Old 11-13-2009, 07:18 AM   #3 (permalink)
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There should be a forgot you password option, and it will send your password to your BB, using the Pin number.

Although Customer service will be able to reset that for you without a problem.
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Old 11-13-2009, 07:38 AM   #4 (permalink)
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Originally Posted by SteveO86 View Post
There should be a forgot you password option, and it will send your password to your BB, using the Pin number.

Although Customer service will be able to reset that for you without a problem.

Cus service as in my provider Orange?
Thanks alot guys!
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Old 11-13-2009, 07:42 AM   #5 (permalink)
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By the way, password keeper may be the most under rated app on the blackberry. With all the passwords we have nowadays, and the need to use complex passwords, it can be extremely helpful in situations like this where you create a password and then don't use it frequently. Make it a habit to put them all in password keeper. But don't forget that passord.
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Old 11-13-2009, 07:45 AM   #6 (permalink)
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Quote:
Originally Posted by LadyVengeance
Quote:
Originally Posted by SteveO86
There should be a forgot you password option, and it will send your password to your BB, using the Pin number.





Although Customer service will be able to reset that for you without a problem.







Cus service as in my provider Orange?


Thanks alot guys!
Yes



But Steve's idea is a good one. Go into the email setup app on the blackberry and look around. Is the a "forgot password" link? Likewise, you could go to your provider's BIS web portal and look for a password reset/resend link.
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Last edited by aiharkness : 11-13-2009 at 07:48 AM.
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Old 11-13-2009, 08:12 AM   #7 (permalink)
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Quote:
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Wirelessly posted (8820)



Yes



But Steve's idea is a good one. Go into the email setup app on the blackberry and look around. Is the a "forgot password" link? Likewise, you could go to your provider's BIS web portal and look for a password reset/resend link.

it says to send password but where does it send it too? Its not coming up anywhere but i have also forgotton my username so maybe this has an effect..ill ring orange and sort it that way.....thanks alot guys. x
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Old 11-13-2009, 08:28 AM   #8 (permalink)
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Wirelessly posted (8820)

Quote:
Originally Posted by LadyVengeance
Quote:
Originally Posted by aiharkness View Post
Wirelessly posted (8820)



Yes



But Steve's idea is a good one. Go into the email setup app on the blackberry and look around. Is the a "forgot password" link? Likewise, you could go to your provider's BIS web portal and look for a password reset/resend link.

it says to send password but where does it send it too? Its not coming up anywhere but i have also forgotton my username so maybe this has an effect..ill ring orange and sort it that way.....thanks alot guys. x
I have no idea. Either it will come. In a PIN message, maybe SMS, or in an email if you had to provide a primary email address when you registered. If it doesn't come to the blackberry, then check any email addresses that you haven't added to BIS.
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Old 11-13-2009, 09:24 AM   #9 (permalink)
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Should be a PIN to the BB (look in Messages). If you don't see anything you'll need to call your carrier to find out what your user name is.
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Old 11-13-2009, 01:45 PM   #10 (permalink)
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Yep, a Pin Message in your Messages folders. As long it your Pin number was registered with BIS (Which is must have to receive email) it should find it's way to your BlackBerry.

The problem would be if you lost your BlackBerry AND forgot your BIS logon then it would definitely be a call to Support or alot of hard thinking lol
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