BlackBerry Forums Support Community               

Closed Thread
LinkBack Thread Tools
Old 11-16-2009, 12:19 PM   #1 (permalink)
New Member
Join Date: Nov 2009
Model: 8350i
Carrier: Nextel
Posts: 1
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Software Upgrade failed....

Please Login to Remove!

Hi there, had an issue doing the automatic software upgrade. Program backed up the phone, performed a wipe and then the software load had a fatal error. Result: white screen of death with message said reload software 507. Tech support at Nextel/Sprint told me to take it to the store and a helpful guy reloaded the thing with Desktop Manager 'Upgrade Software'. Only thing missing is my 'Downloaded Files' and my 'Games'. Folders are there, just empty. Are they gone for good or can I restore them somehow from the backup ?
Old 11-16-2009, 01:17 PM   #2 (permalink)
BlackBerry Extraordinaire
Join Date: Jul 2005
Location: NYC
Model: 9800
Carrier: AT&T
Posts: 2,344
Post Thanks: 0
Thanked 17 Times in 16 Posts

Because the upgrade did not finish on your computer the application files may still be on your computer in a temp directory. Try searching your computer files/folders for a folder labeled with your pin number. Be sure and search in hidden and system files.

If you don't find anything then they are gone.

Copyright 2004-2016
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.