BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 11-16-2009, 05:57 PM   #1 (permalink)
Thumbs Must Hurt
 
Join Date: Nov 2009
Model: 9930
PIN: N/A
Carrier: Sprint
Posts: 62
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Help, can't load OS, BB keeps rebooting

Please Login to Remove!

Help! I was attempting to update my BlackBerry Tour to .61 and the update didn't make it through. Instead of trying again I decided to wipe my device and start fresh. Now that it's completely clean I can't get the .61 OS to load. Using Application Loader (Loader.exe) as described I get to the point where AL is trying to connect to the Boot ROM. As soon as I get that message my BB reboots and keeps rebooting. If I unplug from the computer the BB stops rebooting until I go through this process again. As soon as it gets to the connecting to the Boot ROM, BAM! reboots. Any suggestions?
Offline  
Old 11-28-2009, 07:02 AM   #2 (permalink)
Knows Where the Search Button Is
 
Join Date: Jul 2009
Model: 9000
OS: 4.6.0.282
Carrier: Mill
Posts: 16
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Were you able to fix this?? I am having the same problem with a 9700

Last edited by Ruck : 11-28-2009 at 07:12 AM.
Offline  
Old 11-28-2009, 08:10 AM   #3 (permalink)
BlackBerry God
 
aiharkness's Avatar
 
Join Date: Jul 2005
Location: Florida Panhandle
Model: Z10
OS: 10.2.1
Carrier: T-Mobile USA
Posts: 13,710
Post Thanks: 15
Thanked 498 Times in 485 Posts
Default

Are you using a hub, or usb port in a keyboard... somethimg like that? If so, don't. Use a connection that is directly on the box.

Also, if you have media card in the blackberry, remove it and see if it makes a difference.
__________________
- Ira
Offline  
Old 11-28-2009, 09:04 AM   #4 (permalink)
Knows Where the Search Button Is
 
Join Date: Jul 2009
Model: 9000
OS: 4.6.0.282
Carrier: Mill
Posts: 16
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I solved it!!!!
Apparently, the problem was with mi PC. I used another one en it worked!
Thanks!
Offline  
Old 11-28-2009, 09:06 AM   #5 (permalink)
BlackBerry God
 
aiharkness's Avatar
 
Join Date: Jul 2005
Location: Florida Panhandle
Model: Z10
OS: 10.2.1
Carrier: T-Mobile USA
Posts: 13,710
Post Thanks: 15
Thanked 498 Times in 485 Posts
Default

Quote:
Originally Posted by Ruck View Post
I solved it!!!!
Apparently, the problem was with mi PC. I used another one en it worked!
Thanks!
Excellent!
__________________
- Ira
Offline  
Old 11-28-2009, 11:08 AM   #6 (permalink)
Thumbs Must Hurt
 
Join Date: Nov 2009
Model: 9930
PIN: N/A
Carrier: Sprint
Posts: 62
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Yeah, apparently it was my computer too... I believe you need to remove the older OS from your PC and then reboot.
Offline  
Old 11-28-2009, 11:59 AM   #7 (permalink)
BlackBerry Mensa
 
tsac's Avatar
 
Join Date: Mar 2005
Location: Others run out when we run in
Model: Z10
OS: 10.010219
PIN: No Pin just a Tack
Carrier: at&t
Posts: 8,205
Post Thanks: 40
Thanked 568 Times in 563 Posts
Default

A lot of new PC's use an internal hub for the multi-ports for USB. Maybe a cost cutting thing. Usually there is at least one port that is direct. Finding it is another issue.
__________________
If someone helps, tell them by clicking the Thanks button


9810 BES
Z10 on BES
9700 BIS
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.