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Old 11-17-2009, 08:38 AM   #1 (permalink)
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Default How do I best get my BB removed from BIS?

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I currently have three BBs (8900, 8310, and 8220) with TMO and am waiting for arrival of my new Verizon phones (9550X2, 9600) later today. I am porting my numbers. I want to ensure that I remove my phones (especially the 8900) from the BIS so that I can sell them -- not going to need them in the future.

What's the best way to do this? I would prefer to do it on-line via My TMobile but not sure how it would work. I don't think I can just remove the IMEI/PIN from BIS without putting a different one in. If I change phones on-line to tell it I have a different phone and then take off BIS from my plan, will that remove the IMEI/PIN from TMO as well? Should this take effect immediately? Because as soon as I call and tell Verizon to complete the port, I know my TMO account will become inactive.

I would hate to sell a phone and the user not be able to use it immediately because I didn't take the proper steps.

Thanks for help.

(I've searched and either chosen the wrong terms or just not found the specifics I'm looking for. Everything just tells me to be sure the BB is removed from the BIS.)
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Old 11-17-2009, 08:44 AM   #2 (permalink)
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Call T-mobile and tell them to delete the BIS account for those phones.
If you've got a PAC code to port the number, they know your leaving anyway and should do it.
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Old 11-17-2009, 08:49 AM   #3 (permalink)
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Okay. I can actually delete the BIS account on-line (or should be able to) but wasn't completely sure that will totally free up the phones. It sounds like a dumb question but guess I'm being overly cautious.
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Old 11-17-2009, 09:26 AM   #4 (permalink)
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You can't delete the BIS account.
The carrier has to.
You can delete the data plan from your account, but this doesnt delete the BIS account.
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Old 11-17-2009, 10:47 AM   #5 (permalink)
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Quote:
Originally Posted by MidnightDraven View Post
You can't delete the BIS account.
The carrier has to.
You can delete the data plan from your account, but this doesnt delete the BIS account.
That is exactly what I needed to know. Thanks.
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Old 11-17-2009, 06:03 PM   #6 (permalink)
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Called TMO Customer Care / Blackberry Support and took care of clearing the PINs for all three of my phones plus a 4th one we weren't using (another 8220) without a problem. They were awesome.

(I'm almost sorry to be leaving TMO after such a pleasant experience but I know I'll enjoy my new Storm2.)
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Old 11-17-2009, 06:05 PM   #7 (permalink)
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Awesome

I just heard about T-mobile UK (i believe it was just UK) employees selling customers data to 3rd party companies. Its just another reason for me to leave in June.
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