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Old 11-19-2009, 12:35 PM   #1 (permalink)
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Question Missing text when replying to emails BES Server

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Afternoon fellow members

I trust you are all well.

Any help with the following is appreciated.

We are running a BES server (4.1.5.31) on exchange 2007.

When a user replies to an email from his/her blackberry (i.e. 8310) the recipient receives the email, however, without the reply text. This is affecting a number of users.

The handheld has version 4.5.0.163 installed.

I have wiped and re-provisioned the handheld, albeit, without much success.

It does not seem to matter whether or not the email originally sent was in plain text or HTML.

If I reply to the email from the users’ desktop (i.e. via outlook 2003/07) the recipient receives the email successfully with the reply text.

As mentioned, the reply text is missing only when sent from the handheld.

Your feedback and suggestions are welcome.

Thank you all kindly and all the best to you all.

R.
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