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Old 11-21-2009, 11:10 AM   #1 (permalink)
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Default IT Policy problem during BES activation

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Hi there,
I'm trying to activate a Blackberry on BES but it gives an error saying it can't complete it because of an existing IT policy. I know I can erase the whole thing to activate it but I have a bunch I need to do so I am trying to avoid doing this. Does anyone know what to do?

I have access to the old BES server so I can change the IT policy if necessary. I just don't know what to change. It is currently using the default IT policy with nothing special set.

Thanks!
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Old 11-21-2009, 12:41 PM   #2 (permalink)
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Probably best to completely remove the old IT Policy: Remove IT Policy - BlackBerryFAQ
JL_Commander will bring the device back to minty-fresh factory status so setting up on BES should be a breeze after that.
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Old 11-21-2009, 12:47 PM   #3 (permalink)
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If you're activating a device on a BES, which already has an IT Policy from a previous BES, the device must be security wiped first. There's no way around that.
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Old 11-21-2009, 09:23 PM   #4 (permalink)
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Thanks so just to confirm, even though I can still modify the old IT policy for the Blackberry, there is nothing that will allow me to modify it to allow for a new BES activation?

If this is the case I will try doing the JL_CMDER method first, since that will take less time.

Thanks
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Old 11-22-2009, 05:54 AM   #5 (permalink)
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Quote:
Originally Posted by TheTaxMan View Post
Thanks so just to confirm, even though I can still modify the old IT policy for the Blackberry, there is nothing that will allow me to modify it to allow for a new BES activation?
Correct.


Quote:
Originally Posted by TheTaxMan View Post
If this is the case I will try doing the JL_CMDER method first, since that will take less time.
That's not the way I'd go.
Just do a security wipe from the device, or send the wipe from BES. Both options are much simpler than using JL_cmder.

You don't need to remove the IT Policy. You just need to do a security wipe.
I think rambo47 started to lead you down a path that you certainly don't need to go.

It there's data on the device you need to keep, then just back it up first, and then restore it after you've done the wipe.
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Last edited by penguin3107 : 11-22-2009 at 05:57 AM.
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