BlackBerry Forums Support Community

BlackBerry Forums Support Community (
-   General BlackBerry Discussion (
-   -   install new OS? (

maeyb13 11-21-2009 06:58 PM

install new OS?
Ok, i have been searching the forums here, I have the missed call icon that is stuck. Have tried everything listed in several older threads. I have had my BB 2 years, so I am assuming that I do not have the latest OS. However, I am completely clueless to all this. How do I get rid of the missed call? Or how can i install whatever needs to be installed to get rid of it?? I am clueless! Thanks so much!

JSanders 11-21-2009 07:03 PM

>> How do I reset my message counter to clear, or zero? - BlackBerryFAQ

aiharkness 11-21-2009 07:04 PM

Wirelessly posted (8820)

Just to be clear, you have tried everything here:

maeyb13 11-21-2009 07:10 PM

yes, except wipe and reloading the OS because I have no clue how

JSanders 11-21-2009 07:15 PM

Do a backup of your device first, using Desktop Manager.

Then, at the top of the 8300 section in this forum, you will find the Latest OS for the 8310, with a link to the latest OS, and complete instructions.

maeyb13 11-21-2009 07:23 PM

Im sorry. I cant seem to find the section. do you think this will solve the problem?

aiharkness 11-21-2009 07:33 PM

Wirelessly posted (8820)

Go to the front page,, and look down through the model-specific subforums. Look at the highlighted threads at the top of the subforum. They are marked attention, or something like that. You want the latest OS thread for _your_ model. EDIT:

You have tried everything else. A wipe and OS re-install is the only thing left, right? It's either that, or live with it and see if it eventually corrects on its own.

maeyb13 11-21-2009 07:40 PM

Yes. Im just scared of wiping and reloading. That sounds so scary! LOL. Ive never dona anything like this

aiharkness 11-21-2009 07:49 PM

Wirelessly posted (8820)

Ok... Understand... Know that it is very difficult to do something that you can't recover from.

When you are installing the OS, just leave everything alone until you get confirmation that it is done. There is a phase that seems to take forever and you will be sure it's hung up and crashed. Just leave it alone. You'll be ok. If you have a problem, just ask. Someone will answer.

aiharkness 11-21-2009 07:52 PM

Wirelessly posted (8820)

By the way, you may not need to wipe beforehand if you are upgrading the OS. If upgrading, just follow the instructions in the latest OS thread for your model.

Dubdub 11-21-2009 08:34 PM

Did you try a battery pull?

maeyb13 11-21-2009 08:40 PM

Yes, several times. OK, im going to install the new OS. Question: It gives me the option of 8300 and 8320. Mines an 8310. Does this matter? Which one do I choose?

aiharkness 11-21-2009 08:41 PM

What gives you the option? You must use the OS for your model. See

maeyb13 11-21-2009 08:44 PM

OOOhhh, I see. That one is in spanish! Im so sorry I am asking all these questions and having this much trouble

aiharkness 11-21-2009 08:46 PM

One step at a time. When you are done, you'll say, That was a piece of cake. ................ Just follow the directions. Don't start winging it.

maeyb13 11-21-2009 08:57 PM

No, the instructions are in spanish. I cant read tham

aiharkness 11-21-2009 09:01 PM

You must be talking about the web page where the OS file is located. Just figure out the download link and download. Download to where ever on your computer you typically download installers, then run it. It will install to your computer. Then continue with the instructions here on the forum for upgrading. The OS from any carrier, provided it is for your model, will work.

EDIT: You have 8310, right? Select 8310 from the dropdown, then click the button. Enviar means send, or something like that. The directions that fill in below after that are in english. Be experimental here. One step at a time.

EDIT: If you want to compare to the AT&T page,

maeyb13 11-21-2009 09:44 PM

OK, got all the way to deleting the vendor.xml file. I dont have that file

aiharkness 11-21-2009 09:50 PM

Wirelessly posted (8820)

I don't know what to tell you except look again. I don't know why you wouldn't have it.

maeyb13 11-21-2009 09:52 PM

Everything goes exactly right, research in motion-> then the only folder in blackberry, so I opened this, and its not there. This is so frustrating!

All times are GMT -5. The time now is 08:12 AM.

Powered by vBulletin® Version 3.6.12
Copyright ©2000 - 2018, Jelsoft Enterprises Ltd.