Hello all -

Yes I've searched and searched and found kernels and nuggets of info on this "issue" but I wanted to sum up my findings and get a confirmation that I understand how this works... and maybe some of you even have a workaround not discussed. Also worth noting that I'm switching from a 650 where I used IMAP email so syncing was a beautiful beautiful thing.... quick and always exact. unfortunately, a half dozen resets a day were getting to me so now i'm in BB land, using BES and version 4.X of everything. But I digress..

What I *want* to be able to do is move messages out of my inbox and into PST folders. I then want those messages to dissapear from the inbox on the BB (as they do in Outlook, both client and web access). Even though I have Hide Filed Messages checked, when i move them out of the inbox and file them into a PST folder they actually don't get hidden and remain - out of sync - in the BB inbox (but gone from the desktop and web client inbox). From what I've read here, that is the way it's supposed to behave (or as I call it, a "feature") To be honest, that's a bit silly to me - what i really want is all inboxes in sync, but apparently the RIM programmers didn't see it that way.... so moving emails into PSTs does NOT take them out of the inbox on the BB leaving everything out of sync.

Now, If I move messages from the inbox on the client into another folder on Exchange, and have the Hide Filed Messages option checked, then lo and behold, the message actually disappears from the BB inbox. So this is the actual purpose of this check box - to hide messages moved from the inbox to another folder on exchange. Is this still correct?

Finally, I can then move messages off of exchange into a PST folder once they've made this silly "pit stop" in a secondary folder on the exchange server, and they will finally be out of the BB inbox and in the appropriate PST folder. Is this correct?

Now, has anyone found a way to just move things directly from the inbox on exchange and then into a PST folder, and then have the message automatically delete from the BB inbox? Does RIM see this as an "issue" to be resolved in some upcoming release?

Thanks
Michael

The over-the-air sync on e-mail will synchronize your device with the status of the server. However, PST folders do not live on the server...they live on your desktop. The only way the Blackberry sync's with your desktop is when you open Desktop Manager, and synchronize.

A possible solution would be to create a folder tree inside your exchange folder, and make a rule in Outlook to automatically move messages from the folder in exchange to a named folder in your PST folder.

However, the answer to your question - seems to me that you do understand things correctly...

Thanks. The workaround you mention is one i'll have to try. Dirty but it should work. Not to editorialize on this, but when talking about real world use of Outlook and folders and the BB, you'd think that there would be a simple option called "leave inboxes in sync at all times." I understand why it defaults to leave the message on the BB when its moved to a PST in Outlook - exchange has no idea where the message went (since it's now offline) and just for "safety" leaves it on the BB rather than err the wrong way and delete it from the BB. That said, I'd welcome the option to have it err the way I want it to. Heavy business users like myself have 100s of MBs (i have over a gig) of emails they save over the years from clients, vendors, etc., many of them containing large attachments and more. This is a PST that I back up regularly and contains EVERYTHING critical to my business. It's where i file all my emails. From what I've read in my brief few days on this board, i'm not the only one. Anway, I guess that makes me an outlook "power user" and I was hoping that the BB would be more "power user" than my 650 with IMAP.... it obviously isn't... and for those who'd suggest going IMAP with the BB, then I lose push...

Anyway, this is definitely one for the suggsetion box at RIM, wouldn't you say? I think a lot of users just want to keep their inboxes in sync while using PSTs in outlook... seems like a no-brainer.

michael

I have a rule set also to move a copy of every message received via exchange to my PST inbox. I then have the exchange inbox set to archive (delete) every 3 days. This keeps me at around 7 to 800 in my exchange inbox at any given time. You can also set a sent box rule using the same principle.

I don't worry about the BB staying in sync as I start from the top and scan till I see one that is familiar.

this is another interesting solution. unfortunately, it's just a workaround (as is the one i suggested). it's especially frustrating when the right solution is right there where everyone can see it.

Keeping inboxes in sync at all time is the ideal solution for the true mobile worker... with my 650, i had a third party IMAP provider i sent my email through to give me just that functionality. IMAP has its own weaknesses of course, but it was flawless and fast (which the BB isn't). i'd move 10 messages out of the inbox and into a PST folder and the chatter mail app would show the changes in seconds. COOL. The way i work is that i keep my few dozen most important emails in the inbox at all times. My action items so to speak. And to have quick and easy access to those at all times is what is most important to me and i'm sure to others. i leave the office for a few hours and 40 emails come in. Those are easily shuffled off to their respective PST folders so that the few dozen remain in the inbox for easy access on laptop, desktop or palm/BB. Unfortunately, just not possible right now with the BB...

I'm not sure I understand what you're saying. Not being able to file to your PST's is not a Blackberry issue. There's no way that RIM can fix this as it's an Exchange issue. You cannot file to a local PST remotely -- via any access method -- unless you have remote access to the desktop that is linked to your PST. You can see for yourself by trying to do this via OWA.

I don't use IMAP synching myself. Have you been able to file to a PST via IMAP?

Since you want to attempt something beyond the capabilties of Exchange, a workaround is your only solution. I would second the recommendation above to file to an Exchange folder on your Blackberry and have that folder set to archive immediately (or as immediately as possible) to your PST.

not looking to beat a dead horse but you misunderstood the capabilities i'm looking for. I do not want to be able to file things into PST folders from the BB. I want to be able to file things into PST folders from my DESKTOP Outlook. Then, once they're filed in the PST via the desktop client (and thus no longer in the inbox on the desktop) i want them to "dissapear" from the inbox on the BB. I don't care if they're actually deleted or just hidden. I want my inboxes to always look the same, based on the differing capabilities of the BB and the desktop outlook. I understand that i can't file to PSTs via the BB. But I can and do on the desktop, and once its filed in the PST via the destkop i no longer want to see it on the BB (i don't care if it's hidden or deleted as i said).

Changes in the upcoming version of BES (4.1) are supposed to resolve this issue. It is supposed to look at the deleted flag on messages instead of just scanning the deleted items folder for messages that have been removed from the server. This would not only pick up messages moved to PSTs, but also messages that are hard deleted from the mailbox, or emptied from the deleted items folder, so hopefully that will be the solution you are looking for.

-zip

THANKS! That would solve not only my problem but also the problems of the myriad of people posting here who are mystified when their inboxes go out of sync in a seemingly illogical fashion.

We are using BES 4.1 and this issue is only resolved if you have "hard deletes" enabled. Not sure if that option is available on older versions.