11-25-2009, 06:54 AM
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| | Out of office reply issues BIS
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Strange problem and can't figure it out.
Here is a rundown of how our corporate email and Blackberrys are set up: Our company has six Blackberry 8330 running on Sprint network. We are running Small Business Server 2003, with each of the Blackberry user's getting their email directly to their desktop computers (POP3) and then the emails are synced to Exchange. Once they are synced to Exchange, emails are forwarded to Blackberrys. Our POP3 email does not go to Exchange first because of issues we have had with email being delivered. We are not using BES. Each Blackberry user has a Blackbery Internet Service (BIS) account set up to obtain email from Outlook Web Access.
Here is the problem: For our employees with Blackberrys set up on BIS, Out of office assistant does not generate an automatic reply message to anyone when turned on. There is an exception. I had one of our Blackberry users turn on out of office assistant (OOA) from their desktop computer (Outlook 2003). I sent a test email from my desktop and had people from outside our company send emails to the employee who had turned on OOA and no one received the OOA reply. I then sent an email directly from my Blackberry and received the OOA reply. All of our Blackberry users receive OOA reply from our employees with OOA turned on if email is originated from Blackberrys. If email is originated from Outlook at our desktops, no OOA reply is received (including people outside our company).