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Old 11-25-2009, 12:42 PM   #1 (permalink)
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Default HELP: 8820 unable to access internet due to IT Policy/ Firewall Settings

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Hi,
I have a blackberry which was previously locked on BT network uk
I have unbranded the phone using Flash software and thereafter have also installed the current operating system on my phone.
I carried out the process for removing the IT policy as mentioned in one of the forums in this website ( 7 Step Process).
Now i cant see any IT policy when i got to security options in the settings but i am still unable to access some applications when i use my wifi and open some website on my device.
For instance i cant open hotmail , as whenever i try opening hotmail i the get the following error" Exceeded maximum tries"

Also i cant install applications like opera mini, as i get the following message when i try installing it ""program trying to open connection inside/outside firewall which is not allowed by your IT policy"

I have also used the JL_Cmderv1.91 software and even that didn't help.

How can i reset the firewall settings as it says i have an IT/ Firewall installed.

Thanks...!!
I will really appreciate if somebody can help.

Last edited by kunal821 : 11-25-2009 at 12:50 PM. Reason: Incomplete Listing
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Old 11-25-2009, 01:20 PM   #2 (permalink)
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Wirelessly posted (8820)

I have a vague memory of reading here somewhere that sometimes IT policies can't be removed or overwitten. I could be wrong. But search on "policy" and posts by John Clark, JSanders and NJBlackberry. If my memory is right, I think you'll find it. Hope I'm wrong, though.
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Old 11-26-2009, 05:29 AM   #3 (permalink)
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Thnx a lot Ira, ill look for the posts...
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Old 11-26-2009, 06:28 AM   #4 (permalink)
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Post an update when you figure it out.
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Old 11-26-2009, 01:34 PM   #5 (permalink)
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The un-branding process often involves illegal software not meant for use by the general public. Use of this software often permanently bricks a BlackBerry. In fact, it's one of the few things that will actually do this. If you used this stuff there may be no recovery.
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Old 11-28-2009, 01:59 AM   #6 (permalink)
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Thanks for all the replies..
Even after doing everything mentioned in the website i still cant open hotmail or install opera mini as it says the same firewall/ it policy message...
Thanks anyways...
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Old 11-28-2009, 02:10 AM   #7 (permalink)
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Is this a company-given BlackBerry?
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Old 11-28-2009, 09:25 AM   #8 (permalink)
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Quote:
Originally Posted by ricpac View Post
Is this a company-given BlackBerry?
Good point. If you're currently on a corporate BES and you remove the IT Policy, they'll just push it back onto your device. And maybe (probably) fire you for attempting to circumvent it.
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Old 11-28-2009, 12:22 PM   #9 (permalink)
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I had an old 7290 with everything removed. When I used it the carrier simply forwarded everything via the company and bingo, the IT policy was back.
Your issue sounds similar
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9810 BES
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