Dad is with Verizon, when I access his BIS/internet account, I don't see where I can initiate a resend of the service books. Where do I do this?

Amazing> found the answer, clicked on "help" and there was the button for send service books. Is this location new? Or different for Verizon vs. ATT

Yep. It's under "Help". This was changed with the 2.7 or 2.8 update of BIS.

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