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Old 12-08-2005, 09:05 PM   #1 (permalink)
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Default Complete mail sync - Exchange to BB

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Hello All,

I have several BlackBerry users (Nextel BB 7520 or 7100i) and a few Treo 650 users (myself included). I have Exchange 2003 SP1 as my e-mail system, and GoodLink for push e-mail to the Treos, BES 4 for push e-mail to the BlackBerry.

My Treo users have been thrilled with the GoodLink e-mail synch performance. Specifically, GoodLink is a completely mirrored copy of your Exchange Inbox in your hand. For example, I have a lot of rules in Outlook to file away messages that don't need my immediate attention. When the rule removes them from my Exchange Inbox, GoodLink removes them from my Treo Inbox. Simple as that! If I delete a message on my Treo, it is deleted from my Exchange Inbox. Again simple!

I've started rolling out more BlackBerry handhelds because they're not as expensive or delicate as the Treo 650 (we're a construction company - enough said!). Some of the new BlackBerry users were expecting a similar experience as they had heard about from the GoodLink Treo users. I started using a BlackBerry 7520 and 7100i alternately to test, and found that the BlackBerry Inbox is not a "mirror image" of the Exchange Inbox, as with GoodLink.

I did find the setting on the handheld that deletes a message from both the handheld and mailbox when it is deleted on the handheld, so that is set. However, making messages disappear in the other direction is a problem...

1. When I delete a message in my Exchange Inbox, it still appears in the BlackBerry handheld Inbox.
2. When a rule files a message away (out of my Exchange Inbox) it still appears in the BlackBerry handheld Inbox.

Personally, I receive several hundred messages per day that I file using rules. With GoodLink, my handheld only contains those message that I don't file (i.e. those that need my personal attention), making it much more useful. With the BlackBerry handhelds that I have been testing, ALL of the messages I receive are on the handheld even when a rule moves or deletes them.

Can anyone give me some pointers on how to set a BlackBerry handheld Inbox to be a complete "mirror image" of an Exchange Server Inbox? I'm OK with having users make settings changes on the handheld, but a policy setting on the BES would be even better.

Thanks much...

Bill
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Old 12-08-2005, 11:19 PM   #2 (permalink)
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Quote:
Originally Posted by billpoly
Hello All,

I have several BlackBerry users (Nextel BB 7520 or 7100i) and a few Treo 650 users (myself included). I have Exchange 2003 SP1 as my e-mail system, and GoodLink for push e-mail to the Treos, BES 4 for push e-mail to the BlackBerry.

My Treo users have been thrilled with the GoodLink e-mail synch performance. Specifically, GoodLink is a completely mirrored copy of your Exchange Inbox in your hand. For example, I have a lot of rules in Outlook to file away messages that don't need my immediate attention. When the rule removes them from my Exchange Inbox, GoodLink removes them from my Treo Inbox. Simple as that! If I delete a message on my Treo, it is deleted from my Exchange Inbox. Again simple!

I've started rolling out more BlackBerry handhelds because they're not as expensive or delicate as the Treo 650 (we're a construction company - enough said!). Some of the new BlackBerry users were expecting a similar experience as they had heard about from the GoodLink Treo users. I started using a BlackBerry 7520 and 7100i alternately to test, and found that the BlackBerry Inbox is not a "mirror image" of the Exchange Inbox, as with GoodLink.

I did find the setting on the handheld that deletes a message from both the handheld and mailbox when it is deleted on the handheld, so that is set. However, making messages disappear in the other direction is a problem...

1. When I delete a message in my Exchange Inbox, it still appears in the BlackBerry handheld Inbox.
2. When a rule files a message away (out of my Exchange Inbox) it still appears in the BlackBerry handheld Inbox.

Personally, I receive several hundred messages per day that I file using rules. With GoodLink, my handheld only contains those message that I don't file (i.e. those that need my personal attention), making it much more useful. With the BlackBerry handhelds that I have been testing, ALL of the messages I receive are on the handheld even when a rule moves or deletes them.

Can anyone give me some pointers on how to set a BlackBerry handheld Inbox to be a complete "mirror image" of an Exchange Server Inbox? I'm OK with having users make settings changes on the handheld, but a policy setting on the BES would be even better.

Thanks much...

Bill
Bill,

I asked the same question were also a Treo shoip but we use the Sprint Business Connect software (competes with Good) and it also mirrors the inbox and other folders.

We started implementing Blackberry 7250's three months ago and I posted the same question no one on this board responded.

I called RIM support and you can do the following:

1) If a user deletes an email (have to use the delete key) you can make it delete off the BB unit.

2) If a user deletes an email on the BB unit than it will be deleted out of that users inbox on their PC.

That's all you can do which really shocked me since all I ever heard was how the BB was the email king... Not true.... A lot of users have abandoned the BB and went back to their Treo when this flaw was identified. Who wants to maintain two email inboxes, etc??????

Here is how to do this also this has to be performed on each BB unit not sure if you can do this with BES the RIM help desk didn't tell me you could push this down to each BB:

Step 1: go to options in the messaging folder, select email settings, make sure "send email to handheld is Yes" (exit and save)

Step 2: go to options in the messaging folder, select email reconciliation, make sure "delete on" is set to mailbox and handheld", make sure "wireless reconcile is set to "on", and on conflicts make sure the "mailbox wins"
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Old 12-09-2005, 12:44 AM   #3 (permalink)
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That's very disappointing and I'm going to have a hard time breaking that news to my new BB users. I may end up having to undo the work to implement BES and the BB handhelds and trade it all in for Treos with GoodLink - that's how key this feature is to my users.

Hopefully another answer will come up. I'll keep doing research and post anything I figure out - bad or good.
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