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Old 12-09-2005, 12:59 PM   #1 (permalink)
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I have an end user that mysteriously (still not sure how it was actually done) delete all email that was displaying on the device. Now, of course, this user wants them all back...or at least what was currently in their inbox view. They are on our enterprise server.

My question is....is there any way for the BES server to re-forward the contents of this user's inbox back onto the device?

There was no backup taken of the handheld before they wiped it out so I can't manually reload a backup.

Thx for anyones help!
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Old 12-09-2005, 02:44 PM   #2 (permalink)
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Just had a lockup and had to do a wipe and load and am in the same position. Used to having several months of mail to refer to and now I have started over with today. Sure would like to go back a month or so and reload the messages. Anyone???
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Old 12-09-2005, 03:15 PM   #3 (permalink)
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One reason why I don't use my BB as my primary email target. To your first question, on my 8700, if you scroll to a "date" in your inbox and click on it, there is an option to "delete prior". If you do this from the current date, all email are deleted.

I am not on a BES, so I can't help you with that part, but would assume they have a copy of all email that goes through the server, maybe? Typically, I can go to the webclient and still see emails that I have deleted on my handheld, maybe that is an option.

For me, being a small business, I use my BB to read and send email during the day, I use my Home PC to retrieve and store my email permanantly. I have my pop3 email forward a copy to my BB addy, that way I get it on both my BB instantly and Home PC when I get home and start it up. Once I read them on the BB I just delete them. If I want to save them, I save them in folders on my Home PC.
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Old 12-09-2005, 03:45 PM   #4 (permalink)
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You didn't say what version of BES you are using. If on 4.0, there is a 'pre-population' option on the server. By default a user receives the last 5 days of messages up to 200 messages.
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Old 12-09-2005, 04:28 PM   #5 (permalink)
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I'm pretty sure they did a delete prior, which is fine since the BES knows that this sometimes inadvertantly happens and will not wirelessly reconcile those mass changes.

It's just getting all those emails back onto the handheld that I can't figure out short of reforwarding them back to the person from the actual mail client.....not really a good option lol :P

I just wish there was some way to flag all email in the user's inbox so that the BES sees it as new mail and re-forwards it all back to the handheld......
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