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Old 12-12-2009, 08:16 PM   #1 (permalink)
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Unhappy ROGERS Warranty

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Hi Everyone,

I purchased my Blackberry 9700 on November 4, 2009. I recently dropped it and there are about 2 big scuffs and a corner is missing a small chunk.

As a result the END & P buttons are hard to push down, the chrome bezel is slightly loose, and when i delete an email from list view it deletes the one below it instead.

I purchased my phone on a 3yr contract from Wireless Wave. Just wondering if anyone knows if Rogers will send me a replacement, repair it or if it voids the warranty from the damages.

I have attached a few pictures of the damages.


Thanks in advance for any input.
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ROGERS Warranty-img_2911.jpg  ROGERS Warranty-img_2910.jpg  ROGERS Warranty-img_2914.jpg  
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Old 12-12-2009, 09:20 PM   #2 (permalink)
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No, physical damage is not covered. Your home owner's policy might cover it, or perhaps a separate equipment insurance policy if you have one, but even those are doubtful when it comes to obvious owner-caused damage.
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Old 12-12-2009, 11:22 PM   #3 (permalink)
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Ouch. That's a nasty drop!
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Old 12-13-2009, 12:32 AM   #4 (permalink)
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Indeed. You can TRY to contact a local Rogers store or customer service to see if they'll replace it for you. Don't expect a BNIB 9700 from them IF they're willing to replace it.

This is something I PRAY RIM can remedy for their premium devices; most users of iPhones who go into the store and are honest usually get a replacement that is immaculate. I know they'll just send it back to assembly for repair, rebox it and back to store for another replacement. Still it gives a nice impression to the end users; not some horrible replacement that looks like dirty hands have had their way with it and left it electronically distraught or scarred. My old 8100 I replaced at Rogers store got me one with horrible off-white backlit keyboard, and dim lighting. All for a trackball replacement.

Bon Chance though.
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Old 12-13-2009, 12:31 PM   #5 (permalink)
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Yeah, if you send the phone back and they deem the cause of the roblem is from physical damage, they will charge you for the refurbished swap.

And cell phone insurance policies are not the norm in Canada, sadly.



Jagga: I like your picture

Last edited by Noodle22 : 12-13-2009 at 12:32 PM.
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Old 12-15-2009, 06:47 PM   #6 (permalink)
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There is a company with cellphone insurance in Canada, the first and only but I can't recall the name at the moment..

And by the way,
To me, every picture but the middle one looks just like normal wear-and-tear..
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Old 12-16-2009, 11:47 AM   #7 (permalink)
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My office neighbour dropped his 83XX in the pool 2 years ago and Rogers replaced it with no questions. He is a long time (15+ years) customer with all his family using Rogers so that may have played a role.

Good luck!
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