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Old 12-13-2009, 08:29 PM   #1 (permalink)
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Default web browsing need help new blackberry user

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ok, so i picked up a blackberry 8520 today. got it home, tried to open the web browser only for it to tell me 'this supports wi-fi please turn on your wi-fi'.

can i only browse the web if my wi-fi is switched on in my house?, i can browse the internet on my samsung phone when my wi-fi isnt switched on in my house, does blackberry not allow this?, or is it something to do with these interent data plans i've heard about?

blackberrys are confusing

HELP?
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Old 12-13-2009, 08:34 PM   #2 (permalink)
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BlackBerry devices are not confusing. To use data services on a BlackBerry device, you need a BlackBerry specific data plan.

The BlackBerry data plan covers everything that you phone does except voice communication ("phone calls") and SMS/MMS messages ("text messaging").

So if your BlackBerry supports wifi, you can use that; if not, you MUST have a BlackBerry data plan.

What's difficult or confusing about that?
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Old 12-13-2009, 08:40 PM   #3 (permalink)
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Quote:
Originally Posted by fonejunkie View Post
BlackBerry devices are not confusing. To use data services on a BlackBerry device, you need a BlackBerry specific data plan.

The BlackBerry data plan covers everything that you phone does except voice communication ("phone calls") and SMS/MMS messages ("text messaging").

So if your BlackBerry supports wifi, you can use that; if not, you MUST have a BlackBerry data plan.

What's difficult or confusing about that?
sorry man i'm new to blackberry i didnt mean to offend you.

its just on other devices, i click browser and i'm away. its a tad more confusing for me PERSONALLY trying to set up my blackberry.

the 8520 does have wi-fi, but i dont want my internet connection turned on in my house all the time, thus saving electricity thats why i got a blackberry, for the web browsing.

so i have to purchase a data plan which will allow me to browse internet when wi-fi isnt turned on?

are these monthly costs?
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Old 12-13-2009, 08:42 PM   #4 (permalink)
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First of all, I wasn't offended.

But it really isn't that difficult to grasp. Yes, you need a BlackBerry specific data plan to use BlackBerry data. Or, if your phone supports wifi, you can use any wifi connection that you can connect to. It really is simple and straight-forward.

To do what you want, you need a BlackBerry data plan. Period.

With a BlackBerry device, all you have to do is click browser, and you're "away" as you say, SO LONG AS you have the correct data plan - a BlackBerry data plan.

Last edited by fonejunkie : 12-13-2009 at 08:44 PM.
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Old 12-14-2009, 08:57 AM   #5 (permalink)
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Wirelessly posted (8820)

By the way, you do need a data plan to access data over the mobile network. You need a blackberry data plan to use the blackberry/RIM software and services.

See

http://www.blackberryfaq.com/index.p...eric_Data_Plan

http://www.blackberryfaq.com/index.p...ta_Plan_for%3F
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Old 12-14-2009, 09:08 AM   #6 (permalink)
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Quote:
Originally Posted by fonejunkie View Post
...//...
What's difficult or confusing about that?
Quote:
Originally Posted by fonejunkie View Post
But it really isn't that difficult to grasp. ...//..


With respect, if you're going to reply to people who are looking for help on what is after all, a help forum, you could try and be more patient and understanding.

Not everyone is 'clued-up' about plans, technology, contracts, networks, etc. If you are, good for you.

Replies containing comments like these help nobody and whether you've made 10 posts or 10,000 you have no right to judge someone by the level of their understanding.

Last edited by cyberdyne : 12-14-2009 at 09:11 AM.
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Old 12-14-2009, 09:29 AM   #7 (permalink)
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No one is judging anyone. But this board is full of posts from people who what to do something with their BlackBerry device without (1) having a data plan at all; or (2) having the correct data plan - a BlackBerry specific data plan.

And part of the issue has to go back to the places that sell BlackBerry devices without explaining how they work and what is necessary.

Sorry that you got your feathers ruffled. It wasn't my intent.
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Old 12-14-2009, 09:56 AM   #8 (permalink)
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Ok no problem, but really, the inability (or refusal) of the retailer to explain properly to the customer what their package does (and more importantly doesn't) include is not the fault of the customer,regardless of how non-tech-savvy they may be.

No apology needed, your replies just seemed somewhat unfair.
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