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Old 12-10-2005, 07:31 AM   #1 (permalink)
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Question New User email question...

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Just got assigned a 6230 and I am trying to get the email setup properly. It is a hand me down device and when I go to send email I can see multiple "using" addresses. So I imagine these are the prior accounts that we setup with this device. How can I get rid of the old accounts?
Thanks for any help. I can't find this anywhere.
Rich
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Old 12-10-2005, 10:17 AM   #2 (permalink)
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If you're relying on BWC/BIS you'll need to contact the carrier to have the PIN and IMEI released so you can set them up again. If you're using a BES you can ignore as once you're set up on the BES the device will set itself up when you connect it to your PC (assuming that Desktop Manager is installed and correctly configured). I recommend that you wipe the handheld before you do anything else:

Go to the Settings
Enable security with a password
Lock the device
Enter the password incorrectly 10 times

Be sure to check out the documentation for the device on RIM's site.
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Old 12-10-2005, 01:14 PM   #3 (permalink)
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Quote:
Originally Posted by takeshi
If you're relying on BWC/BIS you'll need to contact the carrier to have the PIN and IMEI released so you can set them up again. If you're using a BES you can ignore as once you're set up on the BES the device will set itself up when you connect it to your PC (assuming that Desktop Manager is installed and correctly configured). I recommend that you wipe the handheld before you do anything else:

Go to the Settings
Enable security with a password
Lock the device
Enter the password incorrectly 10 times

Be sure to check out the documentation for the device on RIM's site.
I am using BIS... I guess I will contact Tmo and have them release the PIN and IMEI. But what positive action will come out of entering the password incorrectly 10 times????

RA
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Old 12-10-2005, 01:27 PM   #4 (permalink)
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all info is wiped from the handheld and everything reverts to factory
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Blackberry Curve (8300r) on Rogers (Toronto, ON) with hosted BES. Previously: 8700r and 7290.
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Old 12-10-2005, 03:31 PM   #5 (permalink)
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If you have multiple 'using' addresses, chances are previous owner used BlackBerry for business (BES) and personal (BWC) use.

Just business use (BES) should have had only one 'using' address.

I would recommend to call TIM and tell them remove your device from BWC. Otherwise, you may keep receiving BWC emails sent to previous blackberry owner.
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