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Old 12-22-2009, 12:27 PM   #1 (permalink)
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Question No Email Received After Desktop Sync

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Hi all,

I'm having a problem with a Tmobile Curve 8320( which gets email through BES 4 server.

The blackberry receives messages fine until it is plugged into a PC and syncs via desktop manager. After the sync no new messages are received even if I manually choose reconcile.

I've already resent the service book. Nothing fixes the problem unless I pull the battery.

Any ideas?

Thanks in advance.
Old 12-22-2009, 02:26 PM   #2 (permalink)
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is it set to disable redirection when connected? I had a user who this happened to over and over - I would have to "clear in cradle flag" on the BES (that was on BES 4 not 5) or he would pull the battery to get mail to work again. Not sure why it happened but I convinced him to stop using the disable while connected option and he was fine after that
Old 12-22-2009, 03:11 PM   #3 (permalink)
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There is currently a RIM outage is parts of North America. I think T-Mo is affected. Check the Data Outages section.
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