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Old 11-09-2004, 12:28 AM   #1 (permalink)
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Old 11-09-2004, 01:16 AM   #2 (permalink)
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Old 11-09-2004, 01:31 AM   #3 (permalink)
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Old 01-07-2005, 08:39 AM   #4 (permalink)
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Default Two columns of buttons don't work!

Hi,

A colleague has a 7700 series BB (I believe) with Verizon.

This morning he is frustrated over two columns of buttons not working.

The 2nd to the last on either side of the keyboard: w, s, z column and the O, L, Sym column.

I'm thinking he probably pushed a key combo that caused those columns to be disabled.

Any ideas why something like that would happen and the fix for it?

thanks,
eagle
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Old 01-07-2005, 09:17 AM   #5 (permalink)
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Here is another thread with similar sounding problems:
http://blackberryforums.com/viewtopic.php?t=2067
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Old 01-07-2005, 09:30 AM   #6 (permalink)
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Thanks for the quick reply. I guess repair/replacement is his option.

r,
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Old 01-07-2005, 02:54 PM   #7 (permalink)
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eagle,

could you find out if your friend's BB is a 7750?
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Old 01-08-2005, 08:14 AM   #8 (permalink)
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Hi sash,

Yes, it is a 7750.

r,
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Old 01-17-2005, 05:46 PM   #9 (permalink)
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Quote:
Originally Posted by eagle
Hi sash,

Yes, it is a 7750.

r,
eagle
Eagle:

Any news on why the unit failed? Mine's "still in the shop"
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Old 01-21-2005, 01:17 PM   #10 (permalink)
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I don't know what was done exactly. He sent it to our HelpDesk and they fixed it.

r,
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Old 01-21-2005, 01:30 PM   #11 (permalink)
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I wonder if they popped out the battery.... I had a BB this morning with an "escape" key that wouldn't work. So I popped the battery. And it worked.
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Old 01-21-2005, 04:32 PM   #12 (permalink)
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I have a 7750 through Bell and a few days ago my space button and the power button went. If I squeeze the BB around the bell logo the buttons sometimes work.

I'm bringing it back to bell tonight. They said it could take up to 2 weeks to get it fixed :(
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Old 01-21-2005, 09:25 PM   #13 (permalink)
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Ever want to rip your hair out?

So 2 months ago I spend 500$ on a new blackberry. A few days ago the power button and space buttons stop working. Other than that there's not a single scratch on the device.

What does Bell do for me? They gladly take mine and send it for repairs and then they stick me with a refurbished blackberry.

Anyone ever dealt with bell in this type of situation? Think if I complain loud enough they'll replace mine with a new unit or am I wasting my time?

Thanks
Joey
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