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Old 12-27-2009, 04:54 PM   #1 (permalink)
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Default Problem with your Burry? Would you have it fixed if it needed help?

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I just had to find this out from a large group of people. If you had something happen to your BlackBerry - say you tried an update, or an app, and something went wrong; if it could be fixed by a professional and your data recovered, your apps saved, would you pay to have it done quickly and securely?

I'm just testing the waters, because although there are lots of FAQ's, many people (including myself) don't want to be without their BlackBerry's long AT ALL. I know how I feel during an outage even - helpless!

So my question to all of you, is would you pay a professional say $50 for an hour knowing that your apps and data will be saved?

Please PM me, or feel free to reply to this post and vote.



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Old 12-27-2009, 05:02 PM   #2 (permalink)
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Not possible in most cases.
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Old 12-27-2009, 05:07 PM   #3 (permalink)
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Quote:
Originally Posted by tsac View Post
Not possible in most cases.
Actually it's VERY possible. I'm proposing support where it's possible anywhere in the world. Your pc would be used to fix your Blackberry. All remotely. An expert would control your computer - move your mouse and type on your keyboard with you watching. Everything fixed, and then disconnect.

Also should note that the session can be ended at anytime, and is completely secure, and encrypted. No 3rd party can see anything on your computer, and everything is done in front of you in plain view.

Again, we're talking about United States Computer Emergency Response team quality trust.
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Old 12-27-2009, 05:08 PM   #4 (permalink)
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Most things can be fixed by the user, even some simple hardware repairs. However, there are vendors like Horizon Wireless, one of our esteemed sponsors, who do lots of repair work, and have a great reputation for the job they do.

Either way, if you're soliciting business, please keep it to this one thread and no more. thanks.
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Old 12-27-2009, 05:45 PM   #5 (permalink)
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1. First of all, I would want the "professional" promising to "fix" my BlackBerry to not call it a "Burry" (whatever the heck that is).

2. Second, I would want that person to be more knowledgeable about BlackBerry devices than I am, which seems unlikely in the proposed scenario.

3. Thirdly, as noted above, most problems can be solved by the user without "professional" help. And those that can't be solved by the user are unlikely to be able to be "solved" by a third party "expert".

4. Obviously the claim that "No 3rd party can see anything on your computer" is untrue because the "professional" who is "fixing" the device will see the data on the computer because you noted that "An expert would control your computer".


So, umm, no thanks.
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Old 12-27-2009, 05:50 PM   #6 (permalink)
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You have one chance to make a first impression.

Problem with your Burry?

Done.
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Old 12-27-2009, 05:55 PM   #7 (permalink)
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Wirelessly posted

Quote:
Originally Posted by Motorcycle Mama
1. First of all, I would want the "professional" promising to "fix" my BlackBerry to not call it a "Burry" (whatever the heck that is).

2. Second, I would want that person to be more knowledgeable about BlackBerry devices than I am, which seems unlikely in the proposed scenario.

3. Thirdly, as noted above, most problems can be solved by the user without "professional" help. And those that can't be solved by the user are unlikely to be able to be "solved" by a third party "expert".

4. Obviously the claim that "No 3rd party can see anything on your computer" is untrue because the "professional" who is "fixing" the device will see the data on the computer because you noted that "An expert would control your computer".


So, umm, no thanks.
1st party: customer with problem.

2nd party: support professional.

3rd party would be anyone else. All desktop mgr's look the same, does your desktop mgr have top secret info that it displays?

Lastly, just because someone has or doesn't have a large # of posts on a board doesn't mean they are or are not an expert.

When I worked for Sprint Advanced Technical Support I did not visit every forum and reply to posts and work on their accounts without them calling in.

I've found I don't get very far making assumptions. Sorry if the term Burry offends you. It is a BlackBerry regardless of how dearly one refers to it.
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Old 12-27-2009, 05:56 PM   #8 (permalink)
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Good luck to you and your business model.
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Old 12-27-2009, 05:59 PM   #9 (permalink)
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Nope. I just had a friend with an issue, he contacted his carrier and they spent an hour on the phone with him, no luck. I fixed it for free in 5 minutes.
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Old 12-27-2009, 06:01 PM   #10 (permalink)
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Quote:
Originally Posted by doyphoto View Post
When I worked for Sprint Advanced Technical Support I did not visit every forum and reply to posts and work on their accounts without them calling in.
Would you care to expound on that?

We've come to find here just because being a Sprint Advanced Technical Support rep doesn't make one an expert either.

Anyway, free support here, or in one of many other user support forums, or pay $50/hour... I'd take the free help here supported by hundreds of advanced experts (and some of them have less than 10 posts!).

Good luck in your venture.
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Old 12-27-2009, 06:48 PM   #11 (permalink)
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Quote:
Originally Posted by zerog46 View Post
Nope. I just had a friend with an issue, he contacted his carrier and they spent an hour on the phone with him, no luck. I fixed it for free in 5 minutes.
Haha that's funny. What issue did he have?

Unfortunately, this does happen. I was either the top person in my center, or top 3. I had to constantly be in check with the Bridge, and keep track of what was going on with other centers as well. I spent a lot of time going around assisting other reps with their calls and fixing their issues so they didn't end up on my desk, or they didn't go unresolved like with your friend.

On the rare occasion I do have to call in, I love reaching someone I don't have to tell where to click...

I do remember one case where I applied a $3500 credit to an account where the owners of a Pizza shop were stuck between nextel and sprint for a couple of weeks and only able to make outbound calls, not receive. It involved me contacting the vendor that makes the huge database that most carriers use - Amdocs. I got on with their development team, and we got it figured out. How would you like your switch not to happen until the year 12/31/4700 and it not be able to be canceled? Very glad we got that one fixed.
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Old 12-27-2009, 07:11 PM   #12 (permalink)
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I would never pay someone 50 bucks to do something I could do myself. Let alone take control of my computer. Especially with a great site like this and people willing to help for free. I know you are just testing waters, so its cold and will freeze ya nuts off.
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Old 12-27-2009, 07:16 PM   #13 (permalink)
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So why aren't you at the center anymore? Qualified people at call centers are hard to find.
Some would say impossible to find.
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Old 12-27-2009, 07:43 PM   #14 (permalink)
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Quote:
Originally Posted by doyphoto View Post
Wirelessly posted
1st party: customer with problem.
2nd party: support professional.
3rd party would be anyone else. All desktop mgr's look the same, does your desktop mgr have top secret info that it displays?
First party - Device Owner
Second party - Device Manufacturer/Phone carrier
Third party - anyone else (including a third party "expert")
Quote:
Lastly, just because someone has or doesn't have a large # of posts on a board doesn't mean they are or are not an expert.
Nothing in my post referred to anyone's number of posts. I was judging based upon your posts in this thread. I hadn't noticed your number of posts until you mentioned it.
Quote:
When I worked for Sprint Advanced Technical Support I did not visit every forum and reply to posts and work on their accounts without them calling in.
As noted above, it has been evidenced on many forums including this one that "Advanced Technical Support" personnel are not always knowledgeable.
Quote:
I've found I don't get very far making assumptions. Sorry if the term Burry offends you. It is a BlackBerry regardless of how dearly one refers to it.
Yes, I think that the term "Burry" is offensive especially from someone trying to come off as an "expert" or a "professional". It's not very professional at all.

Last edited by Motorcycle Mama : 12-27-2009 at 07:47 PM.
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Old 12-27-2009, 08:44 PM   #15 (permalink)
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Old 12-27-2009, 09:15 PM   #16 (permalink)
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Quote:
Originally Posted by NJBlackBerry View Post
So why aren't you at the center anymore? Qualified people at call centers are hard to find.
Some would say impossible to find.

A few reasons - was promised my own team, then that never happened. Got a raise but then they made a new contract and paid us our bonuses differently so we actually got paid less for the same performance.


Finally I dhd some people at the center accessing my account and they refused to do anything about it so I quit and went back to IT stuff. I still eat and sleep phones though. Newer, faster, better Blackberry's make me drool. haha j/k but close! The bold is a great device...

Can't wait until they put that processor or something better in a CDMA BlackBerry. UMTS is a battery drain for sure. It is cool to look things up while you're on the phone, or tether it and provide remote support while on the phone; only one device needed.
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Old 12-27-2009, 11:25 PM   #17 (permalink)
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Waddyah say, mods, can we shut this one down? Let's stop wasting bandwidth on this one...
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