BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 01-01-2010, 11:46 AM   #1 (permalink)
New Member
 
Join Date: Jan 2010
Model: 8900
PIN: N/A
Carrier: tmobile
Posts: 1
Post Thanks: 0
Thanked 0 Times in 0 Posts
Angry Unable to connect to my work email 8900

Please Login to Remove!

Hi: I work for a large school district. My IT dept provided me with some basic information on how to get my work email to my blackberry. They caution they do not support blackberry phones not issued by our district. Nonetheless, I have other co-workers who have successfully set up their phones to retrieve email. These co-workers are with other carriers, not tmobile. Everytime I try I get an error message stating unable to activate email account. See system administrator. I have tried every combination. I have tried to add the bis ands to bes to my plan and I have met with no success. Tmobile techs have tried, my IT department refuses to give any other support except for the server name, the domain name and that the server is secured.

Should give up finding the solution? Could there be some breakdown between tmobile and our secured network? Appreciate any and all feedback..Thanks very, very frustrated.
Offline  
Old 01-01-2010, 12:11 PM   #2 (permalink)
Grumpy Moderator
 
NJBlackBerry's Avatar
 
Join Date: Aug 2004
Location: Somewhere in the swamps of Jersey
Model: i5s
Carrier: AT&T
Posts: 27,798
Post Thanks: 33
Thanked 441 Times in 381 Posts
Default

The problem is with your IT department.
If they are not willing to provide support, then you are out of luck. They need to provide you with a ONE TIME USE "Enterprise Activation" password. All you need is your e-mail address and this special password.
It's not a T-Mobile issue and it's not a device issue.
Offline  
Old 01-01-2010, 12:35 PM   #3 (permalink)
Appleinator
 
Dubdub's Avatar
 
Join Date: Nov 2005
Location: New Hampshire
Model: App5
OS: AJBR549
PIN: Ask
Carrier: ATT & Verizon
Posts: 20,030
Post Thanks: 54
Thanked 782 Times in 742 Posts
Default

Talk to your friends and see what setup information they have, such as incoming email server, port information, etc.

Does the IT staff allow POP or IMAP access? If so it should work with the BB.
__________________
-->>BB FAQ

-->>Stinsonddog's Tip Site!

-->>Twitter


If someone helps, tell them by clicking the Thanks button.!!
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.