Hi: I work for a large school district. My IT dept provided me with some basic information on how to get my work email to my blackberry. They caution they do not support blackberry phones not issued by our district. Nonetheless, I have other co-workers who have successfully set up their phones to retrieve email. These co-workers are with other carriers, not tmobile. Everytime I try I get an error message stating unable to activate email account. See system administrator. I have tried every combination. I have tried to add the bis ands to bes to my plan and I have met with no success. Tmobile techs have tried, my IT department refuses to give any other support except for the server name, the domain name and that the server is secured.

Should give up finding the solution? Could there be some breakdown between tmobile and our secured network? Appreciate any and all feedback..Thanks very, very frustrated.

The problem is with your IT department.
If they are not willing to provide support, then you are out of luck. They need to provide you with a ONE TIME USE "Enterprise Activation" password. All you need is your e-mail address and this special password.
It's not a T-Mobile issue and it's not a device issue.

Talk to your friends and see what setup information they have, such as incoming email server, port information, etc.

Does the IT staff allow POP or IMAP access? If so it should work with the BB.