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Old 01-01-2010, 06:25 PM   #1 (permalink)
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I've noticed that one our devices is listed to have 64 messages, 174 call logs, and 38 sms messages, despite only a few of each actually being displayed in the respective programs. Is there a way to clear all of this? I've already tried the memory cleaning option which didn't help.

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Old 01-01-2010, 06:49 PM   #2 (permalink)
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From Rim's support database.

Overview
The BlackBerry smartphone user cannot use the Delete or Delete Prior menu options to delete email messages from the BlackBerry smartphone. One of the following error messages might appear:

You are unable to delete messages using the Delete Prior menu item.

OR

You are unable to delete messages using the Delete or Delete Prior menu item.




--------------------------------------------------------------------------------

Cause
The Messages database on the BlackBerry smartphone is corrupt and must be cleared.




--------------------------------------------------------------------------------

Resolution
Clear the Messages database using the Backup and Restore tool in BlackBerry® Desktop Manager.

Note: While the Messages database is being cleared, the following error message might appear:

Unable to clear database. Unrecognized data

If this happens, complete the following steps:

Back up all data and applications on the BlackBerry smartphone. Delete all the data from the BlackBerry smartphone.
Restore the data to the BlackBerry smartphone from the backup file.
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Old 01-01-2010, 07:10 PM   #3 (permalink)
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Thanks TSAC, I successfully cleared some of the stuff from my wife's curve (which uses BIS), and was able to the same on my Bold (BES) as to purged mail, but I can't get the phone call logs to become hilighted on DeskTop Mngr to be able remove the data. I've turned off BES sync, thinking that would help, but it didn't. Any other advice on this?

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Old 01-01-2010, 07:51 PM   #4 (permalink)
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Try these methods.


Deleting Call Logs from your BlackBerry Device
To delete Phone Call Logs

On the BlackBerry device, open your messages.
With the message list open, hold the Alt key and press P to display all the phone call logs.
Roll the trackwheel and stop on the date before which you will delete call records.
With the date highlighted, click the trackwheel.
In the menu, select Delete Prior and click the trackwheel. In the confirmation dialog, select Delete. All phone call logs prior to the selected date are deleted.


Deleting Call Logs from Desktop Manager

If you have Desktop Manager installed on your personal computer and your user account is on a BlackBerry Enterprise Server 4.0, you can delete the call logs with Desktop Manager.

Connect the BlackBerry device to the computer and open Desktop Manager.
On the BlackBerry device, open the Options screen and select Service Book. Delete the Desktop [SYNC] service book.
Double-click Backup and Restore. Click Advanced.
From the right pane, select Phone Call Logs.
Note: If the Phone Call Logs are greyed out, make sure you have deleted the Desktop [Sync] service book and click Refresh. Deleting the Desktop [Sync] service book disables wireless synchronization which allows you to select and clear the Phone Call Logs.

To back up the Phone Call Logs database, click the left arrow to transfer the database to the left pane. Save it to the computer.
With the Phone Call Logs still selected, click Clear. In the warning dialog, click OK.
Close the Backup and Restore windows.
On the Service Books screen on the BlackBerry device, click the trackwheel. Select Undelete. This restores the Desktop [SYNC] service book to the BlackBerry device.
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Old 01-01-2010, 11:04 PM   #5 (permalink)
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Quote:
Originally Posted by tsac View Post
Try these methods.


Deleting Call Logs from your BlackBerry Device
To delete Phone Call Logs

On the BlackBerry device, open your messages.
With the message list open, hold the Alt key and press P to display all the phone call logs.
Roll the trackwheel and stop on the date before which you will delete call records.
With the date highlighted, click the trackwheel.
In the menu, select Delete Prior and click the trackwheel. In the confirmation dialog, select Delete. All phone call logs prior to the selected date are deleted.


Deleting Call Logs from Desktop Manager

If you have Desktop Manager installed on your personal computer and your user account is on a BlackBerry Enterprise Server 4.0, you can delete the call logs with Desktop Manager.

Connect the BlackBerry device to the computer and open Desktop Manager.
On the BlackBerry device, open the Options screen and select Service Book. Delete the Desktop [SYNC] service book.
Double-click Backup and Restore. Click Advanced.
From the right pane, select Phone Call Logs.
Note: If the Phone Call Logs are greyed out, make sure you have deleted the Desktop [Sync] service book and click Refresh. Deleting the Desktop [Sync] service book disables wireless synchronization which allows you to select and clear the Phone Call Logs.

To back up the Phone Call Logs database, click the left arrow to transfer the database to the left pane. Save it to the computer.
With the Phone Call Logs still selected, click Clear. In the warning dialog, click OK.
Close the Backup and Restore windows.
On the Service Books screen on the BlackBerry device, click the trackwheel. Select Undelete. This restores the Desktop [SYNC] service book to the BlackBerry device.
Excellent. Thanks so much. Worked.

Again thanks.
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Old 01-02-2010, 03:04 PM   #6 (permalink)
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Glad to help
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