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Old 01-02-2010, 04:52 PM   #1 (permalink)
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Exclamation SIM and Phone ID not updating on Blackberry Manager 4.1.6.22

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Hi I wonder if anyone can help.
On Blackberry Manager we have a number of SIM and Phone ID information missing to particular users although on the handset the SIM and phone information is populated, I have also deleted the desktop Sync and resent the services books to that handset with no change.. does anyone know a fix to populate the ID fields on Blackberry Manager?

We have 600 end users on 2 BES servers 4.1.7.17 (current version)
Blackberry Manager 4.1.6.22(current version)

Stew
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Old 01-02-2010, 10:01 PM   #2 (permalink)
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You should ask this in the Admin forum.

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