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Old 01-07-2010, 11:14 AM   #1 (permalink)
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Default HELP: Message duplication issue (OS 5)

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I recently updated my 9700 to OS 5.0.0.423. A bunch of my emails from before the switch are showing up multiple times, and can not be deleted.
When upgrading, i got a message that only 99 of 504 emails transfered. I restored from the loader backup afterwards. After seeing this issue, I restored messages from the backup I manually made before loading the new OS.
Has anyone seen this before? This is driving me crazy!

Notes:
I have pulled my battery.
I have restored messages from multiple backups.
Multiple messages show up in a search too and cannot be deleted from there either.


(I am posting here instead of the 9700 forums in case it's not limited to my device type)

EDIT: I just discovered I can't delete ANY emails!!!

Last edited by snowmangoh : 01-07-2010 at 12:06 PM.
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Old 01-07-2010, 09:02 PM   #2 (permalink)
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From Rim

The BlackBerry smartphone user cannot use the Delete or Delete Prior menu options to delete email messages from the BlackBerry smartphone. One of the following error messages might appear:

You are unable to delete messages using the Delete Prior menu item.

OR

You are unable to delete messages using the Delete or Delete Prior menu item.




--------------------------------------------------------------------------------

Cause
The Messages database on the BlackBerry smartphone is corrupt and must be cleared.




--------------------------------------------------------------------------------

Resolution
Clear the Messages database using the Backup and Restore tool in BlackBerry® Desktop Manager. For instructions, see KB10167.

Note: While the Messages database is being cleared, the following error message might appear:

Unable to clear database. Unrecognized data

If this happens, complete the following steps:

Back up all data and applications on the BlackBerry smartphone. For instructions, see KB11625.
Delete all the data from the BlackBerry smartphone. For instructions, see KB02318.
Restore the data to the BlackBerry smartphone from the backup file. For instructions, see KB10339.
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Old 01-08-2010, 12:46 PM   #3 (permalink)
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Oh crap. Thanks.
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