Great info - thanks for the followup posts! There are a whole bunch of posts on this forum that any aspiring BB admin should bookmark for later reference. Some of these odd problems are bound to crop up again elsewhere, and there's no sense in re-inventing the wheel when others have already done it for you. Think of how much time you'll save if you find the answer to a problem like this and can use the groundwork set down by others and get to the answer so quickly. Plus, you'll look like a genius! "Oh, yeah. I've heard of that. You just have to delete and re-add the BES account. Backup your device first..."