BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 01-08-2010, 07:07 PM   #1 (permalink)
New Member
 
Join Date: Jan 2010
Model: 8330
PIN: N/A
Carrier: verizon
Posts: 4
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default bought a Blackberry on ebay....having trouble activating

Please Login to Remove!

Hello,
I bought a used 8330 off ebay, and tried doing a memory wipe in Security Setting panel, and everything is wiped clean but the phone still retains the old phone number from the previous owner. When I try to activate the phone, I get an error that activation failed, and its leading me to suspect that it is trying to activate the phone on the old number that is stored in memory.

I already paid a $39 activation fee, which apparently is non-refundable if the activation fails. My provider says they cannot guarantee that the activation will be successful. They say sometimes Blackberry's have difficulty activating, and since I didn't buy through them. But I am wondering if its just a simple solution of clearing this old phone number from memory to get a successful activation.

Any ideas?
Offline  
Old 01-08-2010, 07:20 PM   #2 (permalink)
Latino Hasta La Muerte
 
Join Date: Jan 2005
Location: Denville, NJ.
Model: 7250
OS: 4.1
PIN: G!!!
Carrier: Verizon
Posts: 9,039
Post Thanks: 51
Thanked 305 Times in 293 Posts
Default

First, Verizon will only activate a Verizon-branded phone. If it was originally sold by anyone but Verizon they simply won't do it. Sprint is the same way.

Also, if the PIN is still active on the previous owner's account you won't be able to activate it until that original owner has it removed from that account. No way to get it activated without the original owner removing it.
Offline  
Old 01-08-2010, 07:54 PM   #3 (permalink)
Appleinator
 
Dubdub's Avatar
 
Join Date: Nov 2005
Location: New Hampshire
Model: App5
OS: AJBR549
PIN: Ask
Carrier: ATT & Verizon
Posts: 20,033
Post Thanks: 54
Thanked 782 Times in 742 Posts
Default

From our FAQ. This outlines issues with buying a used BB. maybe it will help.

Buying a BlackBerry off eBay - BlackBerryFAQ

I agree with Rambo on releasing the PIN. You need to contact the seller.
__________________
-->>BB FAQ

-->>Stinsonddog's Tip Site!

-->>Twitter


If someone helps, tell them by clicking the Thanks button.!!
Offline  
Old 01-08-2010, 08:33 PM   #4 (permalink)
New Member
 
Join Date: Jan 2010
Model: 8330
PIN: N/A
Carrier: verizon
Posts: 4
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Great thank you. This is helpful. The phone was advertised as a Verizon phone, and my carrier requires Verizon. So it seems that the only other answer to this is the seller has not yet released the PIN from their account. I have sent a message to the seller and am awaiting a response.

Dubdub,
Regarding the FAQ page that you posted, I cannot find any of the settings it directs me to. For example, there is no "SIM Card" selection in Advanced Options. There is also no "IT Policy" under General Settings, nor is there "services".

I have an 8330. Perhaps the menus are different on this one?
Offline  
Old 01-08-2010, 08:39 PM   #5 (permalink)
Just me
 
fonejunkie's Avatar
 
Join Date: Jul 2006
Model: iFone
OS: iOS4
PIN: Not on my iPhone5
Carrier: iPhone5 on AT&T Mobility
Posts: 2,292
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

The 8330 is NOT a "world phone" so there is not SIM. The IT policy only shows up if there is one in effect - which would only occur if the phone was used on a BES server. And the other missing "services" will not appear until your get the BlackBerry "registered" with Verizon's network... which requires first that it be activated on your account and properly provisioned.
Offline  
Old 01-08-2010, 10:32 PM   #6 (permalink)
Thumbs Must Hurt
 
Join Date: Jan 2008
Location: Indonesia
Model: 9700
PIN: N/A
Carrier: Indosat
Posts: 189
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

maybe its because IT policy from the previous BES server, you must set IT blank policy
__________________
------------------------------------
http://2blackberry.blogspot.com
Offline  
Old 01-09-2010, 09:14 AM   #7 (permalink)
BlackBerry Mensa
 
tsac's Avatar
 
Join Date: Mar 2005
Location: Others run out when we run in
Model: Z10
OS: 10.010219
PIN: No Pin just a Tack
Carrier: at&t
Posts: 8,310
Post Thanks: 43
Thanked 583 Times in 578 Posts
Default

It's always a gamble buying on ebay.
__________________
If someone helps, tell them by clicking the Thanks button


9810 BES
Z10 on BES
9700 BIS
Online  
Old 01-13-2010, 08:00 PM   #8 (permalink)
New Member
 
Join Date: Jan 2010
Model: 8330
PIN: N/A
Carrier: verizon
Posts: 4
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

The seller spoke with Verizon and the rep said that the PIN was in fact released and should be able to be activated with a new service, which brings me back to square one. However, I did with a rep at my carrier who mentioned another possibility of the problem originating with Blackbbery's BIS. She wasn't sure, but I thought I'd run this by you all to see what you think. If the BIS web account has not been closed for this Blackberry, could it be the cause for the activation failures?

Many thanks.
Offline  
Old 01-14-2010, 01:15 PM   #9 (permalink)
New Member
 
Join Date: Jan 2010
Model: 8330
PIN: N/A
Carrier: verizon
Posts: 4
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Ok, we finally figured out the solution to this mess. All I had to do was go into the Blackberry phone settings by pressing "##000000", [Send];

The settings I had to change were the following;

1. Mobile Directory Number (my cell phone number)
2. IMSI_S
3. Home SID
4. Blackberry Registration ID

After saving, the device resets itself. I was then able to immediately receive and make phone calls.
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.