BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 01-09-2010, 05:08 PM   #1 (permalink)
Talking BlackBerry Encyclopedia
 
Join Date: Oct 2004
Location: LaBrea tarpits, Los Angeles
Model: 9812
PIN: 6.02214179E23
Carrier: TMO US
Posts: 300
Post Thanks: 1
Thanked 0 Times in 0 Posts
Default View Folders -- and see 13 inboxes? OS 5.0.0.411 on 8900

Please Login to Remove!

At the moment, I only have BES provisioned on my Blackberry 8900 running OS 5.0.0.411. In the past, I have had up to 10 other email accounts active through BIS as well as the BES service -- but at the moment, I have none, and all the old BIS email service books have been deleted.

When I look in the "View Folders" command in the master message Folder, in addition to the BES mailbox, and the PIN & SMS & MMS boxes, I have 12 pairs of other empty Inbox/Spam folder combinations.

Can I easily clean these up? Delete these in some way?
Offline  
Old 01-09-2010, 05:31 PM   #2 (permalink)
BlackBerry Mensa
 
MidnightDraven's Avatar
 
Join Date: Jan 2009
Location: Chester,UK
Model: 9000
PIN: N/A
Carrier: Tesco Mobile
Posts: 9,481
Post Thanks: 2
Thanked 110 Times in 110 Posts
Default

Yup.
Hook up to Desktop manager.
go to backup/restore.
advanced
on the right, find the entry marked folders.
Then click the clear button. (or delete, i forget).

This will clear those folders out.
__________________
~Midnight Draven

"That's it then. Cancel the kitchen scraps for lepers and orphans, no more merciful beheadings... and call off Christmas."
Offline  
Old 01-09-2010, 05:34 PM   #3 (permalink)
Talking BlackBerry Encyclopedia
 
Join Date: Oct 2004
Location: LaBrea tarpits, Los Angeles
Model: 9812
PIN: 6.02214179E23
Carrier: TMO US
Posts: 300
Post Thanks: 1
Thanked 0 Times in 0 Posts
Default

Will it delete the Desktop/ BES folders as well?

I'd like to keep the BES, SMS, and PIN messages, however.

.

Last edited by phrider : 01-09-2010 at 05:38 PM.
Offline  
Old 01-09-2010, 05:55 PM   #4 (permalink)
BlackBerry Mensa
 
MidnightDraven's Avatar
 
Join Date: Jan 2009
Location: Chester,UK
Model: 9000
PIN: N/A
Carrier: Tesco Mobile
Posts: 9,481
Post Thanks: 2
Thanked 110 Times in 110 Posts
Default

It may do.
The ones that are always there (SMS inbox, outbox etc,) will remain.
It clears folders that have been pushed by the service books.
So, resending service books, should bring the folders back (inbox, spam). But it doesnt stop you from receiving mail, or them showing in the main MESSAGES folder etc.
__________________
~Midnight Draven

"That's it then. Cancel the kitchen scraps for lepers and orphans, no more merciful beheadings... and call off Christmas."
Offline  
Old 01-09-2010, 07:58 PM   #5 (permalink)
Talking BlackBerry Encyclopedia
 
Join Date: Oct 2004
Location: LaBrea tarpits, Los Angeles
Model: 9812
PIN: 6.02214179E23
Carrier: TMO US
Posts: 300
Post Thanks: 1
Thanked 0 Times in 0 Posts
Default

Thank you. It worked... but with adjustments.

1. I backed up the Blackberry using the Desktop Manager.
2. Using the Advanced option in the Backups, I deleted the Folders database on the Blackberry.
3. The crowd of old folders disappeared on the Blackberry.

But... Oops! The BES Desktop folders disappeared, too. All the messages remained, however. So I started messing around:
1. Reconciling, powering off/on, and a battery-pull restart with reconcile didn't seem to do it.
2. Playing with the Desktop Manager section on Email Settings on Folder Redirection (I redirect the Inbox and its many but not all of its subfolders along with Junk Mail and Sent Items) didn't seem to fix it. I checked the reconiliation options in the Desktop Manager so Folders that weren't previously redirected started redirection and stopped redirection of others.
3. Then, on the Blackberry, I went to a specific Desktop message in the Inbox and did the File command. A full list of BES Desktop folders showed up, so I moved (or "Filed") the message in a specific Inbox subfolder. Then ALL the desktop folders showed up in the View Folders menu item of the Message section.

Also, after Step 3, the full list of Folders now shows on the Blackberry in the Messages section under Options/ Emails Settings / Folder Redirection (off Blackberry Menu key). It may have been there after Step 2 or 1, but I didn't find that item on the Blackberry menu until after Step 3.

So I got the key folders back. I think it took a combination of step 2 with step 3. Or maybe I was just trying too many things too quickly. And the dozen pesky pairs of old BIS Inbox/Spam folder pairs are GONE.

Note: PIN messages don't seem to have had their own separate Folder after about OS 4.3. I've been able to find them by using the Search command inside the Messages folder (from inside the Messages Folder, hit Menu/ Search and select PIN as Type of message).

Hopefully these notes might help the next person to try this.
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.