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cory86 01-11-2010 09:53 AM

Losing Everything
I have a BB Curve 8300 on AT&T with BIS. In the last two days, I have started losing all emails, text message, previously dialed phone numbers, etc. I don't think I have changed any settings (I have keep messages "Forever" setting on...), but something is strange. Is my phone dying? Is it a service provider issue? Is it a virus? Please help!

ezrunner 01-11-2010 09:56 AM

your BB is likely low on memory go to options>status> file free
what is the number there?

dc/dc 01-11-2010 09:57 AM

No, you are running out of memory and the device is dumping old items. You need to change the "forever" setting.

Your phone is not dying, there are no problems with AT&T, and there is certainly not a virus.

cory86 01-11-2010 10:00 AM

only has 2152 bytes...what the ??? What could be sucking it dry??

ezrunner 01-11-2010 10:01 AM

do a battery pull let BB reboot and then check memory level again and post that number as well

dc/dc 01-11-2010 10:01 AM


Originally Posted by cory86 (Post 1544912)
only has 2152 bytes...what the ??? What could be sucking it dry??

Reading is fundamental.


Originally Posted by dc/dc (Post 1544911)
You need to change the "forever" setting.

cory86 01-11-2010 10:36 AM

It dumped the Facebook application when it rebooted...that must have been part of the problem. 6MB now.

ezrunner 01-11-2010 10:40 AM

this link will help immensely

also are you storing pictures on the device memory doesnt take many to use up memory if you have the best quality setting activated

If you do not have a memory card I suggest getting one to store photos/music and other files on

6MB is way to low you should strive for 15-20MB minimum free memory or more

rambo47 01-11-2010 05:01 PM

I hope you're using a memory card for stuff like pictures, custom ringtones, music, etc. For more tips on memory check out How do I free up memory on my device? - BlackBerryFAQ

The 8300 suffered from "memory leak", a condition under which the device's free internal memory gets lower and lower with even basic use. The way I heard it explained, when you open an app it grabs a chunk of internal memory for use. When you close that app it doesn't always release that memory back to the device, instead hogging it and causing it to show up as memory in use. It's a limitation of the OS more than the device.

Upgrade to the latest OS for the 8300:
Follow the instructions for upgrade found in the BB Faq: How do I upgrade the OS on my BlackBerry? - BlackBerryFAQ
Remember to delete the vendor.xml file as per the instructions!

Make sure to fully quit apps when not in use. Allowing them to idle in the background is a prime factor in this dreaded memory leak.

When free memory falls below 15 MB, do a quick battery pull. This forces the BB to do some internal housekeeping and to release that leaked memory.

This memory leak was cured (or at least very much improved) with the release of OS 4.6, but unfortunately that was never released for the 8300. The latest version of 4.5 for your device might help some and is worth a try.

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