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Old 01-15-2010, 01:57 PM   #1 (permalink)
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Default Locked Blackberry and Handsfree devices

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HI, we have users that are connected to the BES, needing to use the handsfree option on their device. Of course the BES is enforcing a security policy on the device therefore users now will have to unlock the device first before utilizing the handsfree. Is there a way to use a bluetooth device to initiate a handsfree call while the blackberry is locked.
I have gone over the Policy items on the BES to see if there is anything that relates to this, i also tested with my own device and bluetooth, so far i don't see how handsfree feature could be used if the device is locked. However i wanted to make sure that there are absolutely no other solutions/workarounds that i'm not aware of.
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Old 01-15-2010, 07:48 PM   #2 (permalink)
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On the device go to Options -> Bluetooth press the menu button and select Options.
Set Allow Outgoing Calls to Always.

Also on the Bluetooth screen select the hands free device press the track ball, select Device Properties and set Trusted to Yes.

This will allow the devices to connect when in range and on (and Bluetooth is on) and to make outgoing calls without unlocking.
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Old 01-15-2010, 07:51 PM   #3 (permalink)
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That does leave a security hole in the IT policy but it does work
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Old 01-16-2010, 09:05 AM   #4 (permalink)
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Actually those are settings that I had checked over and over again. What I ended up doing after you confirmed my assumptions, is changing the settings to something else, did hard reset on the device then changed the bluetooth settings back to what you said. It works now.



As far as the comment on security, can you elaborate more on "leave a security hole in the IT Policy" I don't see how this could be an issue, maybe there a chance of the device getting bluejacked since bluetooth is enabled.



Thanks folks.

Last edited by anqara83 : 01-16-2010 at 09:08 AM.
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Old 01-16-2010, 10:32 AM   #5 (permalink)
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I don't know what tsac is referring to. These settings certainly don't leave a hole in the IT Policy, the IT Policy allows these settings. Some admins or security officers may feel these settings put the device at risk. At a minimum anyone with physical access to the hands free device could use it to make phone calls. Anyone with the technical ability to mimic the hands free device could do the same. If this is considered a risk to be avoided, then the IT Policy should be set to prevent the user from altering these settings.
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Old 01-16-2010, 02:13 PM   #6 (permalink)
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Some people consider the ability to use the phone a security hole. If found anyone can make calls to anywhere. My company locks that change. Data security is not an issue nor is the ability to see anything on the BB but who knows today with the hackers out there. Maybe someone will find a way to access the data the same what they did on the Iphone when locked.
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