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Old 01-15-2010, 02:34 PM   #1 (permalink)
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Hi all! Just purchased my 9000 2 days ago from a guy that worked at Cisco. I noticed that it had a Cisco Browser and a device password. I did a security wipe and the Cisco Browser disappeared but the device password is still enabled with a little red lock icon beside it. After reading I've found that the phone has a IT policy on it so I downloaded the JL Cmder file to remove it. I have DM 5.0.1 and also downloaded an upgraded OS as well being that the current one on the phone is old. When I connect phone to computer it asks for password and when its inputted the DM becomes greyed out. Therefore, I went into my RIM program files and tried to use the AppLoader instead. Everything goes well and then it gets stuck on "Read device service information". At this point I'm puzzled! What do I do now? Thx for the help!
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Old 01-15-2010, 07:59 PM   #2 (permalink)
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Your phone is still controled from the BES at Cisco. You need to get it removed from their BES.

You are sure it was a legal sale and he had the right to sell it I hope otherwise you may be in fo ra tough time getting it removed.
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Old 01-15-2010, 08:21 PM   #3 (permalink)
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Wow.. That's pretty cool. Honestly.

But yes I would be careful about that, I can't see Cisco with such a security gap..
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Old 01-15-2010, 09:07 PM   #4 (permalink)
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Originally Posted by tsac View Post
Your phone is still controled from the BES at Cisco. You need to get it removed from their BES.

You are sure it was a legal sale and he had the right to sell it I hope otherwise you may be in fo ra tough time getting it removed.
Hmmm.....guy seemed pretty legit with the sale. How would I go about getting it removed from Cisco? How would I approach them about this? Is there a way around going to Cisco directly?
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Old 01-15-2010, 10:30 PM   #5 (permalink)
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Check the BBFAQ link at the top of the page for removing an IT Policy.
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Old 01-15-2010, 10:44 PM   #6 (permalink)
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Hmmm.....guy seemed pretty legit with the sale. How would I go about getting it removed from Cisco? How would I approach them about this? Is there a way around going to Cisco directly?
Hmmm........

Please dont take this the wrong way, but how about aproaching the guy that sold it to you and asking him why you are having all these problems? Based on your recent threads with this 9000 issue, it seems the most logical aproach.

This 9000 must have really been a good price.

Good luck
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Old 01-16-2010, 06:03 AM   #7 (permalink)
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Hmmm........

Please dont take this the wrong way, but how about aproaching the guy that sold it to you and asking him why you are having all these problems? Based on your recent threads with this 9000 issue, it seems the most logical aproach.

This 9000 must have really been a good price.

Good luck
Thx!....and yes it was an awesome price for the phone! But seems like the only thing that I can't do is connect to DM to remove IT policy. Maybe I'll just leave it the way it is.......I think I can still add music to with the mass storage option.

Last edited by czarredd : 01-16-2010 at 06:08 AM.
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