Originally Posted by markgoodall
Sorry if this is a common question. I figured it would be a common problem but I've searched for an answer here and can't find one.
I have a new BlackBerry 9700 Bold on T-Mobile with about 500 contacts in it that came from my Outlook (BlackBerry Desktop Manager Sync). Almost all my contacts have the phone numbers in the format (678) 555-7777 which is the default Outlook format.
Often when I receive a call, or an SMS message, it doesn't recognize or display the person's name from my contacts.
When a call comes in, it displays +16785554444 on the screen. It shows that number on the log screens, SMS screens, message screens, etc. Even though in my Contact list I have Joe Smith (678) 555-4444
If I make the first call, or send the first SMS to a person using (678) 555-4444 then the rest of the calls or SMS texts are identified by the contaqct name, but it seems if they call or text me first, it get's stuck with the +16785554444.
Is there anyway to make the BlackBerry understand that:
+16785554444 equals 678-555-4444 equals (678) 555-4444
because it seems that it treats each of these as different and won't pull the contacts name up.
Do this. it worked for me:
1. Make sure you set your own country code at Phone Dialer Screen > Options > Smart dialing.
Set your country code in this format: "+xx" where xx = your country code. Some countries have two or three digit Country Codes. Do not place the '+' in your contact's entry.
In the US, set this Country Code as "+1", and place your loca area code in the proper box (this normally the default setting in a new BB).
2. At the same location, change the National Number Length to the number of digits for your country (since some countries will have less than 10 as set as the default in the BB). Find out the total digits, minus the country code. Do not place the '+' in your contact's entry.
For example, some countries have a total number to 8 (plus 3 for country code). You would enter "8".
3. You may have "Content Protection" set on your Address Book.
Look at Options > Security > General Settings. Scroll down to Content Protection > Include Address Book = NO.