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Old 01-17-2010, 08:54 PM   #1 (permalink)
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Default New 9700 user with Exchange 2007 sync questions

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Hi everyone,

I purchased my BB 9700 about two weeks ago. So far I'm pretty content with it but there is one issue that I've been bothered by and have conducted numerous searches looking for an answer.

My issue is that my 9700 is for personal use but of course I want to hook it into our company's exchange 2007 server. I've set up my email and everything looks good but the amount of time between an email being sent to me and my phone receiving it varies from 5-15 minutes. Now I believe this is because of the BIS service I am forced to use because we don't use BES at my company.

Waiting for an email would be one thing but what bothers me most is that when I open an email on my desktop the Blackberry never sees that the email has been opened so I have to manually go through the list and mark each as opened. I do have SYNC turned on for the phone but still no luck.

Now I know Blackberry pushes most companies to go for BES but I also have an iPod touch and I configured it for email just to compare how it works against my phone. What I found is that it has the sync capability I desire on my phone. I also find this to be the case with some other co-workers who have iPhones hooked into our network.

Now BB is known to be the superior email platform so why would the iPhone have better out-of-the-box support for the casual user? Is there something I have configured incorrectly? For the most part there is not much you can manually configure when setting up emails as it seems to automate a lot of the setup.

I called AT&T and was told this was a limitation of the phone/service without BES and from what I've read on this forum that seems to be the case but I have a difficult time believing that the system is really trailing behind Apple's handling of emails in this respect. Please prove me wrong?!?
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Old 01-18-2010, 05:36 AM   #2 (permalink)
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BIS doesnt sync.
You can read on blackberry, and have it show read on exchange.
But not the other way.
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Old 01-18-2010, 10:38 AM   #3 (permalink)
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Quote:
Originally Posted by MidnightDraven View Post
BIS doesnt sync.
You can read on blackberry, and have it show read on exchange.
But not the other way.
Thank you for your response!

So does anyone have any effective workarounds?

This I feel is a severe limitation of the device as I don't use my BB as my primary email client so when I do log into it I often have dozens of "unread" messages that I have to mark as opened. I was hoping the phone would automate that task for me.

I'm still stunned by the fact that an iPhone handles this scenario much more effectively than the Bold. I really thought I was getting the top-of-the-line email management smartphone here.
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Old 01-18-2010, 10:43 AM   #4 (permalink)
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You would, if you payed for the service that offers it. i.e. a BES.
Yes, its not the most effective solution, its expensive; but there ya go.

There is no workaround for it.
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Old 01-18-2010, 11:18 AM   #5 (permalink)
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Quote:
Originally Posted by fpena View Post
Now BB is known to be the superior email platform so why would the iPhone have better out-of-the-box support for the casual user?
Why indeed. I've been saying that now for quite a while. RIM needs to license Activesync for those who don't have, or want BES. It's the main reason I run 2 devices, a BB and the iphone.
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