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Old 01-18-2010, 06:53 AM   #1 (permalink)
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Default Google maps connection issues

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Hi everyone,

I have a client that I set up google maps for on his Bold 9700, which has worked fine for the last couple of weeks.

However he complained this morning that it was saying a data connection is required and when it loads he gets the progress bar up to about 25% and it just errors out.

His internet (via browser) and email are working fine but it appears that the google maps isnt seeing the internet.

I have had this kind of problem before with the gmail app on Vodafone, and they tweak something on the provisioning and it suddenly starts working however this is on T-Mobile Uk and all they say is google maps isnt supported which doesnt get us anywhere!

Any ideas what might be causing the issue? I have got him to check the apps permissions and it has allow already for all connection based items. The phone is a month old Bold 9700 running the release version of the os (dont have exact version to hand).

Is there a service book that controls 3rd party app internet that i can resend or delete/undelete to restore it?

EDIT: Forgot to mention, this is running on BIS
Any help would be great, thanks
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Last edited by funy : 01-18-2010 at 07:15 AM. Reason: More information!
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Old 01-18-2010, 07:53 AM   #2 (permalink)
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Wirelessly posted (White and Nerdy)

Options>advanced>tcp. What's under here?

Also, pull the battery while the phone is on. Put it back in after a minute or so.

As for GM, there shouldn't be a service book
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Old 01-18-2010, 10:21 AM   #3 (permalink)
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battery pulled tried, sorry meant an internet for third party apps service book as apposed to app specific.

as for tcp/ip i will check with customer and post back

thanks
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Old 01-18-2010, 11:13 AM   #4 (permalink)
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ok, apn settings says

[ Checked box] APN Settings Enabled
[ Unchecked box] APN Authentiction Enabled
Username for APN: (blank)
Password for APN: (blank)

Now that says to me that his settings are missing, but he doesnt appear to have anywhere to enter the apn detail, he can bythe sounds of things fill in the username and password.

I have my bb8900 here on 4.6.x on same network and shows me the t-mobile uk apn and username

not sure if 5.0 hides the apn server name for some reason? im downloading the simulator to have a look as ive not tried bb os 5.0 yet.

Is this something that the network should be able to send out with a service book?

Thanks

Ben
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