01-18-2010, 06:53 AM
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| | Google maps connection issues
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I have a client that I set up google maps for on his Bold 9700, which has worked fine for the last couple of weeks.
However he complained this morning that it was saying a data connection is required and when it loads he gets the progress bar up to about 25% and it just errors out.
His internet (via browser) and email are working fine but it appears that the google maps isnt seeing the internet.
I have had this kind of problem before with the gmail app on Vodafone, and they tweak something on the provisioning and it suddenly starts working however this is on T-Mobile Uk and all they say is google maps isnt supported which doesnt get us anywhere!
Any ideas what might be causing the issue? I have got him to check the apps permissions and it has allow already for all connection based items. The phone is a month old Bold 9700 running the release version of the os (dont have exact version to hand).
Is there a service book that controls 3rd party app internet that i can resend or delete/undelete to restore it?
EDIT: Forgot to mention, this is running on BIS
Any help would be great, thanks
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Last edited by funy : 01-18-2010 at 07:15 AM.
Reason: More information!