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Old 12-15-2005, 12:40 AM   #1 (permalink)
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Default I Need a BES Workaround

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Hello All,

This is a great forum. Maybe someone can help me out with my problem...

I purchased an 8700c and have it setup to receive e-mail from both the cingular BIS and my company's BES. The problem is that when I receive an e-mail from the BIS account and try to reply to it, when I go to send the message, it does not give me the option to send. The only way to send the e-mail is if I copy the content to a new mail message and send it through my BES server. This is very frustrating... I think it is because the BES administrators have very strict rules in place.

Another problem is that I can not load any applications on the phone. I get an invalid certificate error. Also, when my BES was setup, I lost the cingular browser and the WAP browser. I can only surf through the BES blackberry browser. This is a problem because the BES browser does not allow me to view everything on the page. For example, I cannot view images imbedded within the Blackberry Forums threads. What pisses me off the most is that they are doing this to my personal phone. Is there any way around this?

Thanks for your help,
Old 12-15-2005, 03:36 AM   #2 (permalink)
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The IT policy that is in place within the company has probably disabled other email services. If that is the case, you will only be able to send with your BES account.

It may be your personal phone, but the email that you receive from your corporate mail address is their property. And the BES is their service. As much as it sucks for you, you have two options. Deal with it, or ask them to send you a blank IT policy and then remove you from the corporate BES. Your BlackBerry would then be for your personal use only. Unless of course you can convince them that you have a good reason for wanting your personal device to be used for business reasons as well as personal reasons....then they may enable the other messaging services.

And I don't want to sound rude, but did you buy both the BlackBerry and the service that goes with it? or did you just buy a new BlackBerry and the company pays for the service? Cause if you just paid for the BlackBerry and they provide the service, then it's up to them to decide how/when/where you use that service.

If you pay for the service also, then I would advise that if they won't enable the other messaging services that you get them to send the blank IT policy and remove you from the BES. It's your personal BlackBerry, so use it for personal reasons and not business reasons.

Old 12-15-2005, 08:44 AM   #3 (permalink)
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If it's not an IT policy issue then you might want to log into the Cingular BWC site and re-send your service books (there are two buttons, one for the email service book and one for web browsing -- click both).

However, if an IT policy is causing this then you're SOL.

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