BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 12-15-2005, 02:38 PM   #1 (permalink)
New Member
 
Join Date: Aug 2005
Model: 7230
Carrier: tmobile
Posts: 4
Post Thanks: 0
Thanked 0 Times in 0 Posts
Question Hourglass spinning forever

Please Login to Remove!

I've seen a few similar posts, but nothing quite like what I'm seeing.

I've got a user who's been through a few blackberrys, all with the same issue.

It started with a 7100 (cingular) after he'd had it for a few weeks it shut itself down, and no matter what you did you could only get the spinning hourglass. Cingular had a tech come to him to take a look at it and they replaced it. A few weeks later, same deal, again Cingular replaced it. On to the 3rd 7100, same problem. This last time Cingular moved him to a 8700 the day they became available. This last weekend, same issue on the 8700. This time I was able to get the 8700 to come back to life after pulling the battery several times. I'm concerned that since it's happened once, it may happen again.

He has no extra applications installed, the only thing he is using it for is receiving email from the Web client, and syncing his calendar and contacts with outlook. He also has pleanty of memory free, about 80%.

I can only imagine with the number of phones he's had that there HAS to be something he's doing to it, but I don't have a clue where to start looking. Does anyone have any suggestions as to what I can do, or at least some way to start diagnosing it?

Thanks,
-Adam
Offline  
Old 12-15-2005, 10:31 PM   #2 (permalink)
BlackBerry Extraordinaire
 
Join Date: May 2005
Location: Waterloo: Home of RIM
Model: PlayB
Carrier: Bell Mobility
Posts: 1,008
Post Thanks: 1
Thanked 4 Times in 3 Posts
Default

Have you asked what he does leading up to this behavior? Is he using a particular type of bluetooth headset?

How is he loading his contacts onto the device? From a previous backup via Desktop Manager, or syncing via BES?

Its funny how every company I've worked for has "that guy" who always seems to muck things up without even trying...LOL

Last edited by Jase88 : 12-15-2005 at 10:34 PM.
Offline  
Old 12-16-2005, 12:51 AM   #3 (permalink)
New Member
 
Join Date: Aug 2005
Model: 7230
Carrier: tmobile
Posts: 4
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Yeah, I asked, he doesn't have a clue. He's definatly "that guy."

He's not using a Bluetooth headset, he does have a bluetooth speakerphone in his car, I can't remember what brand it is, but I'll find out. There is another person in the company with the same adapter in her car, and a 7100, so I know it can work.

No BES, he's just using the desktop manager to sync with. He's not using a backup, I thought of that already ;)
Offline  
Old 12-16-2005, 01:00 AM   #4 (permalink)
BlackBerry Extraordinaire
 
Join Date: May 2005
Location: Waterloo: Home of RIM
Model: PlayB
Carrier: Bell Mobility
Posts: 1,008
Post Thanks: 1
Thanked 4 Times in 3 Posts
Default

Next time it happens, retrieve the event log. ALT-LGLG
Seach the log to see what application appears to be causing the issue.
Offline  
Old 12-16-2005, 01:34 AM   #5 (permalink)
New Member
 
Join Date: Nov 2005
Model: 7250
Posts: 1
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

How is he carrying it... In his back pocket, like the poster on another thread?
Offline  
Old 12-16-2005, 01:45 AM   #6 (permalink)
New Member
 
Join Date: Aug 2005
Model: 7230
Carrier: tmobile
Posts: 4
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

No, he keeps it in the holster
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.