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Old 01-29-2010, 08:31 PM   #1 (permalink)
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Hello everyone, while upgrading my software (blackberry 8350i) I received a "Reload Software:507" error. Now the problem is that my desktop computer is not evern detecting my device, I tried a different desktop and it actually detects my device but in the 7th out of 9 steps it just stops and says that i need to reconnect my device. After doing this and hitting retry it stays doing and asking to reconnect, so it never actually finishes to reload software. I would really appreciate any advice.

I also downloaded JL_CMDER but I have not been able to open the application in windows vista running it as admin, the screen quickly flashes and disapears.

Last edited by hector_cb : 01-29-2010 at 08:33 PM.
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Old 01-29-2010, 08:41 PM   #2 (permalink)
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Please check the FAQ.

For a 507 error, the first step in troubleshooting is to pull the battery.

If Jl_cmdr will not connect: What to do next if Jl Cmder will not connect and wipe - BlackBerryFAQ
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Old 01-29-2010, 10:29 PM   #3 (permalink)
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ok the app loader said it had successfully uploaded the device, but now I have a white screen. Thank you.
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Old 01-29-2010, 10:36 PM   #4 (permalink)
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White screen with an error code?

Probably need to reload the OS.
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Old 01-29-2010, 10:40 PM   #5 (permalink)
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Thanks Dubdub after a few minutes is worked. Thank you;
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