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Old 02-01-2010, 11:48 AM   #1 (permalink)
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Dear all,

I am sorry if i have posted this into the wrong forum. I need to have question anwered if a user damages his phone and the phone is still in warranty what is the best way adding his new phone to his account?

I have delete the user account including blackberry device and re-added the account the resend a new the activation password to the new device, is there a better way of doing this?

Server is Blackberry Professional server 4.1.4.3

Kind regards

Alan Richardson
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Old 02-01-2010, 01:00 PM   #2 (permalink)
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Just set the new activation password and provide it to the user.

There's no need to remove the user from BES and re-add them. This would delete the user's wireless backup, and you don't want to do that.
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Old 02-02-2010, 04:38 AM   #3 (permalink)
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Thank you I will give that a try.

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