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Old 02-02-2010, 09:55 AM   #1 (permalink)
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Default Can't backup my bold

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Hello

I am trying to backup my Bold, but every time it hangs giving an error message of "Unknown Error"!

Now i realsie this is not very helpful, but can anybody offer me some advice?

Mark
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Old 02-02-2010, 10:10 AM   #2 (permalink)
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Usually this happens when a database has been corrupted.
Does it fail at a certain point?
Can you see the progress window to see which database it is failing on?
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Old 02-02-2010, 10:25 AM   #3 (permalink)
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Usually its the Key Store but it has happened on MMS as well
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Old 02-02-2010, 10:35 AM   #4 (permalink)
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One solution is to clear they key store database and see if it succeeds.
You will lose any information in that database, so I would be careful with that.
And, you could delete MMS messages from the phone to help with the other.
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Old 02-02-2010, 10:50 AM   #5 (permalink)
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Not sure how to delete key store db?
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Old 02-02-2010, 10:51 AM   #6 (permalink)
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or teh MMS one for that matter!
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