BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 02-02-2010, 08:55 AM   #1 (permalink)
New Member
 
Join Date: Jan 2010
Model: 9000
PIN: N/A
Carrier: O2
Posts: 7
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Can't backup my bold

Please Login to Remove!

Hello

I am trying to backup my Bold, but every time it hangs giving an error message of "Unknown Error"!

Now i realsie this is not very helpful, but can anybody offer me some advice?

Mark
Offline  
Old 02-02-2010, 09:10 AM   #2 (permalink)
BlackBerry Extraordinaire
 
jbairdjr's Avatar
 
Join Date: Feb 2005
Location: Lincoln, Ne
Model: 9550
OS: 5.0
Carrier: Verizon
Posts: 1,232
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Usually this happens when a database has been corrupted.
Does it fail at a certain point?
Can you see the progress window to see which database it is failing on?
__________________
Blackberry Storm2 (Verizon)
7280-7780-7290-7100g-7250-8703-8830-8330-9530-9550
Offline  
Old 02-02-2010, 09:25 AM   #3 (permalink)
New Member
 
Join Date: Jan 2010
Model: 9000
PIN: N/A
Carrier: O2
Posts: 7
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Usually its the Key Store but it has happened on MMS as well
M
Offline  
Old 02-02-2010, 09:35 AM   #4 (permalink)
BlackBerry Extraordinaire
 
jbairdjr's Avatar
 
Join Date: Feb 2005
Location: Lincoln, Ne
Model: 9550
OS: 5.0
Carrier: Verizon
Posts: 1,232
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

One solution is to clear they key store database and see if it succeeds.
You will lose any information in that database, so I would be careful with that.
And, you could delete MMS messages from the phone to help with the other.
__________________
Blackberry Storm2 (Verizon)
7280-7780-7290-7100g-7250-8703-8830-8330-9530-9550
Offline  
Old 02-02-2010, 09:50 AM   #5 (permalink)
New Member
 
Join Date: Jan 2010
Model: 9000
PIN: N/A
Carrier: O2
Posts: 7
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Not sure how to delete key store db?
Offline  
Old 02-02-2010, 09:51 AM   #6 (permalink)
New Member
 
Join Date: Jan 2010
Model: 9000
PIN: N/A
Carrier: O2
Posts: 7
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

or teh MMS one for that matter!
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.