02-02-2010, 11:29 AM
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| | Windows XP won't boot after installing Blackberry Desktop Manager
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Several attempts at installing various versions of the Desktop Manager software, including the latest version from Blackberry.com, always causes the reboot at end of installation to NOT complete if my laptop is in the docking station. It makes no sense to me, but when I click Yes to reboot, XP shuts down and the boot process starts. If my laptop is docked, the boot just hangs before the XP splash screen. I have to undock, shutdown the laptop, and restart it. After it restarts, and I dock it, the machine response is deathly slow, unusably slow. I unisntall the desktop software, and reboot (with it docked), and everything works fine.
This is a Dell Latitude E6400 running Windows XP with all of the updates to the OS applied.
The laptop is so slow after docking with the Blackberry software that I can't use it. It has to be uninstalled in order for the machine to be usable when it is docked.
I am running this same version of of Blackberry Desktop Manager on another machine that is identical in hardware and OS, and this problem does not occur.