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Old 02-02-2010, 10:39 PM   #1 (permalink)
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Default DM will NOT recognize when I connect my phone!

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Last week my hard drive crashed. The computer was under warranty so they sent a new one. It's installed. I have reinstalled all of my software and it works great..... EXCEPT my BB Desktop Manager! I have installed it four times. I installed it from the CD but it would not recognize my phone. I have a Sprint BB 8530. It's only about a month old. After trying to get it to recognize the phone for hours, I uninstalled it and downloaded it..... same exact problem so I uninstalled it AGAIN!! I once again used the CD to install it, then I tried again.... same problem so I updated it! I am not so sure it was an update though because all it did was delete the option to use my BB as a modem! Of course, it still wouldn't recognize the phone so once again I uninstalled it then downloaded it again! I still cannot get it to recognize my phone.

Yes, all cables are connected! When I plug the phone in, the computer recognized it. It knows it's a BB. If I open the connections in DM, it sees the phone and even tells me the pin, yet it will not connect!

Any suggestions?
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Old 02-03-2010, 07:43 PM   #2 (permalink)
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If DM is listing the PIN it is connected. what are you trying to do? Did you try to set up the options for Sync etc.?
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Old 02-04-2010, 11:00 AM   #3 (permalink)
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It was shaded gray with a box saying that my device was not connected. The pin was not showing up unless I went to a drop down menu. I uninstalled it two more times and the sixth time I was able to get it working. I have no idea what was wrong.
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Old 02-04-2010, 12:54 PM   #4 (permalink)
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Could be a number of things: anti virus software, the media add-on, media card, etc. etc.

Always try a battery pull on the BB before reinstalling DM.
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