Last week my hard drive crashed. The computer was under warranty so they sent a new one. It's installed. I have reinstalled all of my software and it works great..... EXCEPT my BB Desktop Manager! I have installed it four times. I installed it from the CD but it would not recognize my phone. I have a Sprint BB 8530. It's only about a month old. After trying to get it to recognize the phone for hours, I uninstalled it and downloaded it..... same exact problem so I uninstalled it AGAIN!! I once again used the CD to install it, then I tried again.... same problem so I updated it! I am not so sure it was an update though because all it did was delete the option to use my BB as a modem! Of course, it still wouldn't recognize the phone so once again I uninstalled it then downloaded it again! I still cannot get it to recognize my phone.
Yes, all cables are connected! When I plug the phone in, the computer recognized it. It knows it's a BB. If I open the connections in DM, it sees the phone and even tells me the pin, yet it will not connect!