BlackBerry Forums Support Community

Closed Thread
LinkBack Thread Tools
Old 02-04-2010, 03:31 PM   #1 (permalink)
New Member
Join Date: Nov 2009
Model: 8330
Carrier: AT&T
Posts: 5
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Email Configuration Issue

Please Login to Remove!

I have a customer that directs all emails to Godaddy first then POPs it to thier Exchange server. This was set up by thier previous IT guy and not my standard.

The problem is that when configuring a Blackberry device via BIS, it will automatically detect the Godaddy account and configure using IMAP. Once the Exchange server POP's the emails, the Blackberry never recieves the emails.

The workaround I have found is to enter an incorrect email address, which will then fail, and then enter the Outlook Web Access information manually.

How does BIS detect the Godaddy account? Via the webmail DNS or MX records?
Old 02-04-2010, 04:21 PM   #2 (permalink)
BlackBerry Extraordinaire
CanuckBB's Avatar
Join Date: Feb 2006
Location: YYZ
Model: 9900
Carrier: Rogers
Posts: 1,183
Post Thanks: 0
Thanked 2 Times in 2 Posts

I would think MX

Copyright 2004-2016
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.