BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 02-10-2010, 12:51 PM   #1 (permalink)
New Member
 
Join Date: Jan 2010
Model: 8310
PIN: N/A
Carrier: AT&T
Posts: 7
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Address Book Wireless Synchronization Not Available

Please Login to Remove!

I have a BB Curve 8310. Had some Enterprise Activation issues (activation would fail after retrying) with this user so I replaced the BB and deleted, then re-added user to BES. Enterprise Activation completed successfully, but now the Address Book is empty. Wireless Synchronization is set to Not Available, and it doesn't give me the option to turn on/off.

I've resent the Service Books, did a hard reset (take battery out), wiped BB 2x and re-activated, verified BES account Wireless Sync is set to true and enabled on BB. Not sure what else to do.

Our mail server is Domino, client Lotus Notes. Blackberry Manager 4.1.6.9.

Any info would be great!

Thank you!
Offline  
Old 02-16-2010, 11:30 AM   #2 (permalink)
Knows Where the Search Button Is
 
Join Date: Jun 2005
Model: 8130
Carrier: Verizon
Posts: 19
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Did you ever get a resolution to this issue, I am having the same thing We we never had in house email, 65 users had blackberrys, we Added Lotus Domino and BES, we would like to get the contacts from the existing phone to Domino,


the address book options show the Wireless sync as Not available, if i delete the service book (sync) it show yes until the bes re activates, BES is set to do wireless sync not sure the issue, If you have any ideas please let me know
Offline  
Old 02-22-2010, 12:22 PM   #3 (permalink)
New Member
 
Join Date: Feb 2010
Model: 8320
PIN: N/A
Carrier: AT&T
Posts: 1
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

The following helped me out.

1. From your Blackberry, go to Options>Advanced Options>Enterprise Activation.

2. In the email field, press and hold the ALT key and type CNFG. Once you enter this a hidden menu should appear.

3. Change the "Wireless Sync" option to No and exit the menu.

4. Wait 30 seconds and repeat step 2.

5. Change the "Wireless Sync" option to Yes and exit the menu.


My BB showed "Not Available" for wireless Address Book sync and I found it was turned off in the CNFG screen. Once I turned it on everything was good.
Offline  
Old 03-01-2010, 01:09 AM   #4 (permalink)
New Member
 
Join Date: Mar 2010
Location: Melbourne, Australia
Model: 8700
OS: w2k3SP2
PIN: N/A
Carrier: telstra
Posts: 1
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default thanks for your help

thanks to CCMIT for your answer to a very vexing problem. My user's 9000 BBerry device is now showing "yes" in the Address Book | Options for Contact List properties - wireless synch. Much appreciated.
Offline  
Old 04-07-2010, 11:17 AM   #5 (permalink)
New Member
 
Join Date: Apr 2010
Model: 8830
PIN: N/A
Carrier: Verizon
Posts: 1
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I am having a simular issue, however in my case I have two addressbooks listed under the option link of the contacts menu. When I open the options, I have a "desk top" link with 43 contacts, and an "unknown" list with over 300.. The issue I have is that my outlook only shows the 43 contacts.. The "desk top" link has a yes and no next to the wireless configuation, but the "unknown" list with the majority of my contacts shows "unavailible" under wireless configuration. I have tried to sync up using the desk top MGR, and even tryed changing out blackberrys. Nothing seems to work.. Any ideas?
Offline  
Old 08-12-2010, 01:45 AM   #6 (permalink)
New Member
 
Join Date: Mar 2009
Model: 9000
PIN: N/A
Carrier: Telstra
Posts: 1
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default You 're a star

Thanks man, you saveed me heaps of time.You 're a star.
Quote:
Originally Posted by CCMIT View Post
The following helped me out.

1. From your Blackberry, go to Options>Advanced Options>Enterprise Activation.

2. In the email field, press and hold the ALT key and type CNFG. Once you enter this a hidden menu should appear.

3. Change the "Wireless Sync" option to No and exit the menu.

4. Wait 30 seconds and repeat step 2.

5. Change the "Wireless Sync" option to Yes and exit the menu.


My BB showed "Not Available" for wireless Address Book sync and I found it was turned off in the CNFG screen. Once I turned it on everything was good.
Offline  
Old 10-01-2010, 11:12 AM   #7 (permalink)
Thumbs Must Hurt
 
Join Date: Dec 2004
Location: Calgary
Model: 9700R
Carrier: Rogers
Posts: 180
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

GREAT tip. Thanks, solved my issue as well!!
__________________
my office? 9700 tethered to my MBAir
Offline  
Old 11-04-2010, 02:38 PM   #8 (permalink)
BlackBerry Extraordinaire
 
Nextel User's Avatar
 
Join Date: May 2005
Model: 8220
Carrier: AT&T
Posts: 1,146
Post Thanks: 1
Thanked 0 Times in 0 Posts
Default

my 9650 on BIS has no enterprise activation settings. how do i fix this issue?
__________________
Get Hebrew For Your Blackberry
http://cheservices.com/blackberry/
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.