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Old 02-20-2010, 01:24 PM   #1 (permalink)
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Default Bold 9700 WiFi drops Cisco WAP4410N AP Connection

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I have spent hours with AT&T, and Blackberry Support on this. My new Blackberry Bold 9700 won't stay connected to my WAP4410N Access Point. Further it won't connect unless I reboot the access point. Then it stays connected for a few minutes then the connection is dropped. We have tried MANY things. THIS IS NOT SOMETHING OBVIOUS.

I subsequently replaced the Blackberry and while, somewhat better, it still does not work with the Cisco AP. I got an old Motorola AP (6 years old or so) out and hooked it up. It actually does stay connected but the download through it is slow.

Cisco won't do anything as my AP works fine with my 3 wireless computers and they don't guarantee compatibility with Blackberry.
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Old 02-21-2010, 12:39 PM   #2 (permalink)
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Two things. If your using a VPN the Blackberry may not support the required xxx8220;keep alivexxx8221; packets needed to keep the tunnel open and the connection dropps.
The Second issue may be the security used on the access point vs. the device accessing. The new devices use various improved methods that the old WIFI modems did not. I cannot find any indication the Blackberry uses any security method except Wired Equivalent Privacy (WEP) security.
If you are using the Push Button Setup method for Wi-Fi, verify that the network
access point is enabled with Wi-Fi Protected Setupxxx8482;, and that it has been set to
send its profile. The Blackberry needs to xxx8220;seexxx8221; the network

some additional Information you may want to read from RIM.


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