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Old 02-22-2010, 09:17 AM   #1 (permalink)
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Default 8520 shuts itself off and won't reboot

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My wife and I both have Blackberry 8520 phones. Several months ago mine started to shut off and not reboot until I attach it to recharge. After MANY trys I finally got a person at RIM who helped me clear the phone back to factory default. Now my wife's is doing the same thing and I can't remember how to clear it or how to get to a person at RIM.
Thanks in advance,
Bill
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Old 02-22-2010, 09:25 AM   #2 (permalink)
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Welcome to the forums.

What do you mean clear the phone back to factory default? Did you do everything from the device or did you have to connect it to your computer?
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Old 02-22-2010, 10:26 AM   #3 (permalink)
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I did everything from thr phone
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Old 02-22-2010, 10:27 AM   #4 (permalink)
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I believe you went to Options > Security Options > General Settings > Menu Key > Wipe Handheld.

Make sure you have a backup of your data, otherwise you'll lose everything.
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Old 02-22-2010, 10:30 AM   #5 (permalink)
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That's what I did.....after backup!!
Still "dies"!!
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Old 02-22-2010, 10:32 AM   #6 (permalink)
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Can you be more clear on what you mean by "dies"?

Does it power off and sit at a black screen? Does the red LED flash during the black screen? Is it just frozen on the main homescreen?
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Old 02-22-2010, 10:33 AM   #7 (permalink)
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I think that the Blackberry people cleared everything off....software, firmware, memory....everything, but I can't find how to do that anywhere.
PS Thanks!!
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Old 02-22-2010, 10:35 AM   #8 (permalink)
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I think you're mistaken. They couldn't have removed the firmware (OS) from the device remotely. Also, if you didn't connect the device to your PC, then they surely didn't. Otherwise, you'd be left with a device sitting on a white screen with a JVM507 error.
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Old 02-22-2010, 10:35 AM   #9 (permalink)
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Powers off, black screen, no red light, nothing works until I connect to power source, then red light comes on and it totally restarts as if it was just turned on for the first time.
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Old 02-22-2010, 10:36 AM   #10 (permalink)
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Very interesting. What is the battery level at when this happens?
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Old 02-22-2010, 10:38 AM   #11 (permalink)
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BAttery is full powered.
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Old 02-22-2010, 10:39 AM   #12 (permalink)
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I have even used a new battery!!
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Old 02-22-2010, 10:40 AM   #13 (permalink)
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You may want to try upgrading the OS:

Here are the steps to do so:
http://www.blackberryforums.com/gene...ilanguage.html
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When you take things for granted, the things you are granted, get taken.
Even a mosquito doesn't get a pat on the back until it starts to work.
Too many people miss the silver lining because they're expecting gold.
[BES 5.0.3 / GroupWise 2012 HP2]
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Old 02-22-2010, 10:42 AM   #14 (permalink)
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I have worked with the T Mobile people amd they have basically given up, as they did on my phone a few months ago. They looked back at what they did then and said they are doing the same with this phone, but they didn't solve the problem on my phone, Blackberry did....wish I had recorded how I got in touch with them!!?!
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Old 02-22-2010, 10:45 AM   #15 (permalink)
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You can call them at 1877-255-2377 but it will cost you! It's not cheap at all. The best way for you to get to them is through your carrier (T-Mobile) and ask them to transfer you to RIM. If they can't solve the issue with their tech support, they usually escalate the issue to RIM and you don't have to pay a thing.
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The difference between stupidity and genius is that genius has its limits.
When you take things for granted, the things you are granted, get taken.
Even a mosquito doesn't get a pat on the back until it starts to work.
Too many people miss the silver lining because they're expecting gold.
[BES 5.0.3 / GroupWise 2012 HP2]
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