02-23-2010, 02:03 PM
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| | Emails deleted from Outlook \ Owa are not deleting from handset
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I have setup user's Outlook email on Blackberry using the built in OWA email service (under Email Settings not BES) .
He is getting emails ok . When he deletes an email from his handset, it will delete the same message from his outlook , which is great.
However , if he deletes and email from his outlook 2003 or OWA client , it does not delete the email from his handset, even after reconcilation.
The Reconciliation settings on the handset are:
Delete on: Mailbox and Handheld ,
Wireless Reconcile: On,
On Conflicts: Mailbox Wins.
How do I get emails deleted from Outlook to delete on handset also?
FYI, This is not the only user with this problem.
Thanks for your help