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Old 03-01-2010, 08:55 AM   #1 (permalink)
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Default New 9700 - Lost the "Contacts" icon

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I purchased the Bold 9700 yesterday, and so far I'm happy with it. I was able to copy all of my contacts over from Outlook.

Last night I downloaded a bunch of apps, and copied over my iTunes playlists.

This morning I noticed that my "contacts" icon is no longer present. I checked in folders and could not find it.

Can someone provide some instructions on how I can bring this icon back? Thanks in advance...
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Old 03-01-2010, 11:11 AM   #2 (permalink)
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Welcome to the Forums.

The first rule of any BB problem is to pull the battery. With power on, remove the battery, wait 30 seconds and re-install. Try that first. With the recently loaded apps, this may have caused your problem.

If that doesn't work, it may have inadvertantly been hidden. From the App Screen, MENU/SHOW ALL. If you can now see the contacts icon but it is "greyed out", highlight the icon and then MENU/HIDE, which should remove the check mark from the HIDE selection.

Please let us know if either of these possibilities resolve your problem.

Good luck.
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Old 03-01-2010, 01:03 PM   #3 (permalink)
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Thanks Scassel,

It appears that both of your suggestions worked. First, removing the battery for a few minutes helped the icon to reappear, however it was greyed out, and I couldn't understand why it would display as one of the quick apps (main screen); it was because it was hidden as well.

Since I'm a Blackberry newbie, it's going to take some time to figure all of these things out. Thanks for your quick reply, and for your help. I'm back on track now.
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Old 03-01-2010, 01:45 PM   #4 (permalink)
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Glad it all worked out.

Good luck.
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