We're having to upgrade firmware and load soft certificates to the devices. Most of the upgrades are a piece of cake. However, we have had a few fail at the certificate sync step. We receive the error:
"Unable to acquire link to device. Please ensure that mass storage mode is not currently enabled on your device and that your device is unlocked, then try again."
Funny! The device is connected because the PIN is reflected in the DT Manager after I put in the device's password.
Does anyone know how to get the certs loaded to these devices? Thanks!