03-04-2010, 07:13 AM
Latino Hasta La Muerte
Join Date: Jan 2005
Location: Denville, NJ.
Post Thanks: 51
Thanked 304 Times in 292 Posts
Open the Messages folder and go to Options > Email Reconciliation and make sure Delete On is set to Handheld, NOT Mailbox & Handheld. This way when an email is deleted on the BB itself, it will disappear only from the BB. If you set it to Prompt, the user will be asked each time to manually select where the deletion occurs. That works too, as long as the user doesn't select Mailbox & Handheld.
And remember: on BIS there is no going back to "undelete" mail that has been nuked from the server. So if the option is set to Prompt and the user makes the wrong choice (I've done that) the email is just plain gone. The Prompt setting is good for deleting those few spam messages that always seem to slip through, but it's dangerous in that a critical email can get permanently deleted by a distracted user.
Last edited by rambo47 : 03-04-2010 at 07:19 AM.