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Old 12-22-2005, 10:23 AM   #1 (permalink)
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Default can not restore emails after handheld-change

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after a mechanical defect of my 7730 i changed to a functional other 7730.
what i have done:
backuped my old 7730.
changed sim-card and restored the new one.
activated the new one. (switched to the new pin)
after that, the new 7730 functions properly but a few minutes after activation he deleted all restored mails dated from before the activation.
all other data is complete and correct.
i repeated the restore with the selective backup function without success - the same effect occours. what have i done wrong?
im on a bes-server, my bb has firmware 3.7 and the desktop-manager is 4.0.1

thanks in advance for your replys
Old 12-22-2005, 10:29 AM   #2 (permalink)
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Huh... that is wiered because I have done this many many times on my last 7730 and restored the selective items and there was no issue at all. Also I was NOT on BES so it has to do something with your BES push that is synchicng with your device and keeps deleting email. You better check with you admin@BES
Also I was running 4.0 on all of my past BB7730's
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