I haven't found this posted here yet, so here goes. Betanews.com:
But to consumers who are rapidly taking over from enterprises as those who define the mobile agenda, none of this matters. All they know from the figures is that Apple and Google are hot, RIM is not, and they'll be bypassing the BlackBerry the next time they head into the store for an upgrade.
The article discusses format, OS, and App Store issues in trying to drive home the point that RIM has lost its way and relevance.