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Old 05-01-2010, 12:32 AM   #1 (permalink)
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Hi,

This is a ridiculous problem.

'A' calls me and after talking we hang up.

The next call thereafter, when 'B' calls me, the odd thing is that photo of 'B' will display with name and number of 'A' After hanging up, in the call log it will show all correct details of 'B'

Please help!

Thanks.
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Old 05-01-2010, 02:58 AM   #2 (permalink)
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Wirelessly posted (8520 (5.0.0.411))

Are you running the latest OS for the device? This sounds like a bug, also do you have multiple address books on the device?
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Old 05-01-2010, 05:22 AM   #3 (permalink)
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Running v5.0.0.423

Single address book.

How to fix this?

Thanks.
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Old 05-01-2010, 05:42 AM   #4 (permalink)
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Try a battery pull. That is *the* first trouble-shooting step.

With the power on, remove the battery for 30-60 seconds.
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Old 05-01-2010, 10:12 AM   #5 (permalink)
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Wirelessly posted (8520 (5.0.0.411))

You don't have any apps running that may interfere with anything do you?
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Old 05-01-2010, 10:14 AM   #6 (permalink)
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Wirelessly posted (8520 (5.0.0.411))

Also do you have the contacts on the device or sim card or both?
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Old 05-04-2010, 11:10 AM   #7 (permalink)
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Have been told to update the software/firmware using Desktop Manager.

Any idea how to do this ?

Thanks.
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Old 05-04-2010, 04:48 PM   #8 (permalink)
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Quote:
Originally Posted by rachnakapadia View Post
Have been told to update the software/firmware using Desktop Manager.

Any idea how to do this ?

Thanks.
Have you tried the battery pull suggested earlier first? That really is the definitive first step in troubleshooting a Blackberry and definitely should be tried before deciding you need to update the OS.

Who told you to update? Instructions can be found in sticky at top of 9700 series forum.
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Last edited by TXLady : 05-04-2010 at 04:49 PM.
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